Lawonda Gandy
Orlando,FL
Summary
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
17
17
years of professional experience
Work History
Restaurant Manager
Zaxbys
Orlando, FL
11.2022 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Assembly Line Worker
Walt Disney Studios
Orlando, FL
11.2020 - 01.2022
- Receiving & storing
- Distributing t-shirts related items.
- Inspecting inventory, sorting, labeling, and storing items, picking and packing orders, and preparing shipments
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
Team Leader Manager
Wawa
Orlando, FL
11.2018 - 01.2021
- Prepared drinks (Barista), Serving Specialty coffees and Smoothies.
- Maintenance Machines and Operating of certain blenders, clean & sanitize, stock My work area to provide great customer Service.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for the team''s operations.
- Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
Packaging Machine Operator
Frito-Lay Warehouse
Orlando, FL
01.2016 - 01.2019
- Packaging and Labeling Products
- Managing merchandise
- Keeping track of inventory
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Manager
McDonald's
Orlando, FL
01.2009 - 01.2016
- Greeted customers
- Managing team members and restaurant during shift
- Fill out any necessary paperwork
- Train new employees
- Take and fulfilled customer orders
- Maintain a safe and good work environment for employees and customers
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Education
High School Diploma -
Maynard Evans High School
Orlando, FL05.2000
Skills
- Customer service
- Team leadership
- Time management
- Verbal and written communication
- Staff training and development
- Relationship building
- Operations management
- Project management
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Customer assistance
- Customer engagement
Timeline
Restaurant Manager
Zaxbys
11.2022 - Current
Assembly Line Worker
Walt Disney Studios
11.2020 - 01.2022
Team Leader Manager
Wawa
11.2018 - 01.2021
Packaging Machine Operator
Frito-Lay Warehouse
01.2016 - 01.2019
Manager
McDonald's
01.2009 - 01.2016
High School Diploma -
Maynard Evans High School