Summary
Overview
Work History
Education
Skills
Timeline
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LAWONDA Ward

Management
Green Bay,WI

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

10
10
years of professional experience

Work History

Customer Service Manager

Self Empoloyed
Greenbay, WI
04.2022 - 11.2023
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Skilled at working independently and collaboratively in a team environment.

Manager

Pizza Ranch Buffet
Wausau, WI
01.2023 - 04.2023
  • Produced thorough, accurate and timely reports of project activities.
  • Monitored staff performance and addressed issues.
  • Recruited and hired qualified candidates to fill open positions.
  • Cook and Prepare Food.

Crew Member

Mcdonalds, PDI FOODS
Schofield, WI
10.2022 - 12.2022
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.
  • Maintained safe food handling practices to prevent germ spread.

Driver

Uber
Chicago, IL
03.2014 - 08.2018
  • Achieved consistently high customer scores due to exceptional service.
  • Monitored traffic conditions and applied defensive strategies to avoid accidents.
  • Maintained accurate logs of vehicle inspections and repair status.

Self Employed

MYITWORKS
Chicago, IL
01.2014 - 09.2017
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

GED -

Preble High School
Green Bay, WI
06.2011

Skills

  • Staff Development
  • Operations Management
  • Expense Tracking
  • Marketing
  • Communication

Timeline

Manager

Pizza Ranch Buffet
01.2023 - 04.2023

Crew Member

Mcdonalds, PDI FOODS
10.2022 - 12.2022

Customer Service Manager

Self Empoloyed
04.2022 - 11.2023

Driver

Uber
03.2014 - 08.2018

Self Employed

MYITWORKS
01.2014 - 09.2017

GED -

Preble High School

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LAWONDA WardManagement