Lawrence Crespo
Queens,NY
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
75 Wall Valet Services Inc.
New York, NY
08.2020 - Current
- Addresses customer queries by providing precise information on products and services.
- Provides excellent customer service to resolve customer complaints in a timely manner.
- Assists customers with all incoming packages from various carriers, outgoing packages and perishable deliveries such as food, medicine, plants and flowers.
- Provides valuable support to customers/tenants in delivering packages and other items to their designated apartments.
- Manages schedules and reservations for housekeeping services.
- Processes dry cleaning, laundry and alteration services.
Station Agent
Serco Group
Dubai, United Arab Emirates
12.2015 - 11.2017
- Provided ticketing services including selling tickets, issuing refunds and resolving customer complaints.
- Ensured smooth operations of train station by opening and maintaining functionality of sliding doors, elevators, and escalators.
- Executed closing procedures by performing thorough train and station sweeping.
- Maintained seamless radio contact with station lead master and colleagues.
- Conducted successful train and station evacuation for optimum preparedness.
- Handled emergency situations by providing appropriate instructions to passengers in a calm manner.
- Assisted in guiding customers to their destinations.
- Successfully completed all safety procedures, maintaining a high level of competence.
Sales Project Manager
DMCI Homes
Makati, Philippines
12.2006 - 12.2015
- Created project plans and tracked progress against milestones.
- Developed and executed strategies aimed at achieving group targets.
- Provided regular reports on the status of all sales managers.
- Managed and executed open house events resulting in increased sales.
- Monitored team performance, identified areas for improvement, and provided feedback as needed.
- Implemented weekly meetings with sales managers to stay updated on their tasks.
- Engaged in sales director meetings for updates on project status.
Area Sales Manager
AXA Life Insurance
Makati, Philippines
01.2001 - 11.2006
- Planned, developed and implemented sales strategies in an assigned area.
- Managed a team of sales representatives in order to achieve maximum results.
- Provided training and guidance on product knowledge, selling techniques and customer service.
- Monitored performance of sales representatives against goals set by management.
- Identified new business opportunities within the region through networking activities.
- Maintained relationships with existing clients to ensure their satisfaction with products and services offered.
- Created detailed reports on regional sales performance for management review.
- Resolved customer complaints in a timely manner while ensuring high levels of customer satisfaction.
- Generated weekly, monthly, quarterly reports on sales volume.
- Interacted regularly with senior management to discuss current strategies and future plans.
- Participated in industry-related functions such as conventions, seminars and workshops.
- Reviewed competitor's activities and devised measures to stay ahead in the market competition.
Education
Bachelor of Arts - Human Resources Management
De La Salle College of Saint Benilde
Manila, Philippines09-1996
Skills
- Complaint resolution
- Report Generation
- Product Knowledge
- Tactful and diplomatic
- Adaptive team player
- Active Listening
- Account Management
- Positive and professional
Timeline
Customer Service Representative
75 Wall Valet Services Inc.
08.2020 - Current
Station Agent
Serco Group
12.2015 - 11.2017
Sales Project Manager
DMCI Homes
12.2006 - 12.2015
Area Sales Manager
AXA Life Insurance
01.2001 - 11.2006
Bachelor of Arts - Human Resources Management
De La Salle College of Saint Benilde
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