Lawrence Crockett
Helotes,TX
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Personal Banker
Citibank
04.2011 - 05.2013
- Promoted financial products by maintaining excellent service offering knowledge.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Monitored customer accounts to detect irregularities or suspicious activity.
- Cross-sold bank products and services to meet customer needs and provide options.
- Presented new and additional products and services to existing customers.
Debt Collector Agent
LTD Financial Services, LP
05.2009 - 04.2011
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
Assistant Sales Manager
American General Financial Services
06.2005 - 03.2009
- Assisted sales team with completing customer transactions and managing issues.
- Trained new associates in successful sales and performance strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed and developed sales team.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Implemented systems and procedures to increase sales.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
No Degree -
NW Vista College
San Antonio, TXSkills
- Upselling
- Financial product sales
- Sales growth
- Sales expertise
- Account management
- Customer service
- Cash handling
Timeline
Personal Banker
Citibank
04.2011 - 05.2013
Debt Collector Agent
LTD Financial Services, LP
05.2009 - 04.2011
Assistant Sales Manager
American General Financial Services
06.2005 - 03.2009
No Degree -
NW Vista College
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