LAWRENCE DUARTO
Stone Mountain,GA
Summary
Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
United Digestive
02.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Mail Sorter
FedEx
09.2018 - 01.2023
- Enhanced mail sorting efficiency by implementing automated sorting systems.
- Reduced delivery errors by accurately categorizing and labeling outgoing mail.
- Maintained clean and organized work environment for optimal sorting efficiency.
- Maximized productivity by efficiently managing workflow during peak hours or periods of high-volume activity.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
DISTRIBUTION CENTER CREW MEMBER
Coastal Construction Product
08.2017 - 07.2018
- Receive deliveries and check them against shipment papers
- Document quantity of products received, stored, and distributed through UPS
- Copy, print, fax, and e-mail documents as needed, whether to customers or suppliers.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
MATERIAL HANDLER III
McKesson Pharmaceutical
05.2015 - 09.2016
- Investigated and resolved issues and complaints regarding operational matters in quick and professional fashion
- Monitored and managed operational activities
- Documented and prepared reports warehouse space.
ASSEMBLY LINE
CMS Bakery
04.2014 - 11.2014
- Assured stock and warehouse facility maintained safe and orderly condition
- Reported defects and any other issues to team leader in prompt and polite manner
- Complied with all of company's safety procedures and guidelines.
DELIVERY DRIVER
Domino's Pizza
05.2012 - 07.2013
- Delivered pizzas while following driving security and protection policies and procedures
- Greeted customers professionally and in pleasant manner
- Helped with taking phone calls, placing orders, and performing prep work for pizzas.
Education
Diploma - medical assistant
Altierus Career College
Norcross, GA04.2022
Associate of Science - Nursing Administration
South College - Asheville
Asheville, NC03.2022
Skills
- Account updating
- Paperwork Processing
- Warehousing functions
- Staff Training
- Microsoft Office Suite
- Call Center Operations
- Computer Proficiency
- Retail store support
- Record preparation
- Shipping procedures understanding
- Critical Thinking
- Customer Relations
- Appointment Scheduling
- Product Knowledge
Certification
CLINICAL MEDICAL ASSISTANT, K7T4Q3Y5, 11/15/2023, National Health Career Association
Timeline
Customer Service Representative
United Digestive
02.2023 - Current
Mail Sorter
FedEx
09.2018 - 01.2023
DISTRIBUTION CENTER CREW MEMBER
Coastal Construction Product
08.2017 - 07.2018
MATERIAL HANDLER III
McKesson Pharmaceutical
05.2015 - 09.2016
ASSEMBLY LINE
CMS Bakery
04.2014 - 11.2014
DELIVERY DRIVER
Domino's Pizza
05.2012 - 07.2013
Diploma - medical assistant
Altierus Career College
Associate of Science - Nursing Administration
South College - Asheville