Lawrence Fatica
Gold Canyon,AZ
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
39
39
years of professional experience
Work History
Customer Service Representative
Chris Petrone Deli Provisions
08.2006 - Current
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
Owner
Capistrano’s Italian Deli
03.1993 - 07.2006
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Consulted with customers to assess needs and propose optimal solutions.
Branch Manager
City Loan
10.1986 - 01.1993
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Maintained friendly and professional customer interactions.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Education
Bachelor’s Degree - Business Administration
Ohio State University
Columbus, OH06-1986
Skills
- Customer service
- Active listening
- Critical thinking
- Relationship building
- Customer relations
- Complaint resolution
- Product knowledge
- Product sales
Timeline
Customer Service Representative
Chris Petrone Deli Provisions
08.2006 - Current
Owner
Capistrano’s Italian Deli
03.1993 - 07.2006
Branch Manager
City Loan
10.1986 - 01.1993
Bachelor’s Degree - Business Administration
Ohio State University
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