Lawrence Gurino
Seaford,NY
Summary
Highly driven 2023 Iona University graduate with a major in Finance. Proven leadership in Greek life, community volunteering, and active campus engagement. Discovered my passion for finance through rigorous academic work and through the listening of my professors and the many CEO's that came to Iona University to give talks. Exceptionally good at building and maintaining relationships with anybody I come into contact with and analyzing data.
Overview
2
2
years of professional experience
Work History
Route Operations Manager
Big Becks Pools And Pavers. Brian Becker
07.2021 - Current
- Improved route efficiency by analyzing and optimizing daily operations for a team of drivers.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Streamlined communication between the warehouse, drivers, and management to ensure smooth operations.
- Managed staff schedules, ensuring adequate coverage for all routes while minimizing overtime costs.
- Developed strong relationships with key clients, fostering trust and loyalty through proactive communication and service excellence.
- Implemented safety protocols to reduce accidents and maintain compliance with regulations.
- Identified areas for cost savings by closely monitoring fuel consumption and vehicle maintenance expenses.
Head Waiter
Beechmont Tavern. Robert Haze
08.2022 - 06.2023
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised server staff and simultaneously served personal section of tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Education
Bachelor of Science - Finance
Iona University
New Rochelle, NY06.2023
Skills
- Team Collaboration
- Client Relations
- Project Support
- Attention to Detail
Timeline
Head Waiter
Beechmont Tavern. Robert Haze
08.2022 - 06.2023
Route Operations Manager
Big Becks Pools And Pavers. Brian Becker
07.2021 - Current
Bachelor of Science - Finance
Iona University
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