Lawrence Hales Jr
Quality Management Program Lead
Allen,TX
Summary
Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
28
28
years of professional experience
5
5
Certificates
2
2
Languages
Work History
Quality Management Program Lead
Consumer Financial Protection Bureau (CFPB)
05.2023 - Current
- Executes quality assurance (QA) and quality control (QC) strategies via monthly, quarterly, and real-time reviews of consumer regulation examinations.
- Assesses QA and QC testing methodology against internal and regulatory standards and performs issue validation and root cause analysis.
- Develops and maintains strong business relationships with senior leaders and stakeholders.
- Leads a cross-functional team to implement quality improvement initiatives that increased testing consistency and efficiency.
- Develops training for team members on control standards, methodologies, and best practices.
- Conducts root cause analysis to identify process deficiencies and implements corrective action plans to mitigate causes.
- Updates risk and control matrices for engagements, ensuring comprehensive coverage.
- Reviews work papers and findings, ensuring compliance with policies and compliance standards.
- Provides coaching and guidance to team members, fostering professional development and enhancing efficiency.
- Communicates results and findings to senior management, objectively and professionally.
- Evaluates and provides solutions for complex issues, demonstrating professional skepticism and independent judgment.
Senior Procurement Manager
U.S. General Services Administration (GSA)
04.2022 - 05.2023
- Developed and implemented procurement strategies that improved vendor performance and enhanced contract compliance by 10%.
- Optimized procurement processes, leading to a 5% reduction in supply chain costs.
- Managed end-to-end sourcing activities for key commodities, successfully negotiating contracts that saved 10% on average.
- Implemented procurement strategies per Federal Acquisition Regulations (FAR).
- Drafted and reviewed audit reports for issuance to stakeholders and coordinated follow-up.
- Reviewed staff audit work papers for quality and performed final sign-off of work papers ensuring compliance with policies and audit standards.
- Managed audit staff review and testing against internal and regulatory standards and performed issue validation and root cause analysis.
- Developed and implemented strategic audit plans that reduced risk exposure for foreign contracts by 10%.
- Managed enterprise audit projects, including internal control testing, operational risk assessments, and compliance with GAAS and GAGAS standards.
- Oversaw regulatory compliance for multi-billion-dollar programs, focusing on fraud detection, procurement, and financial reporting risks.
- Directed audit responses to risk events, coordinated issue remediation efforts, and communicated results to executive leadership.
- Drafted audit reports, monitored corrective actions, and ensured alignment with internal policies and external regulations.
- Managed regulatory reviews tied to contracts, change initiatives, and third-party oversight.
Senior Audit Manager
U.S. Postal Service (USPS) Office of Inspector General (OIG)
11.2018 - 04.2022
- Directed complex compliance and risk management audits across multi-billion-dollar federal programs, ensuring adherence to regulatory frameworks such as GAAS, GAGAS, and applicable federal regulations.
- Oversaw compliance program evaluations, including process mapping, risk event tracking, and issue remediation, ensuring regulatory alignment and enterprise risk mitigation.
- Facilitated corrective action planning, issue validation, and root cause analysis; collaborated with business units to implement sustainable remediation strategies.
- Managed the development and enhancement of compliance policies, procedures, and audit methodologies to improve control effectiveness and risk reporting.
- Supervised cross-functional audit teams; provided coaching and mentorship while fostering an inclusive environment focused on performance and continuous improvement.
- Communicated audit findings and compliance recommendations to senior leadership and stakeholders, influencing decision-making at the executive level.
- Acted as liaison during high-stakes internal and external reviews, audits, and regulatory inquiries, ensuring timely and accurate responses to information requests.
- Leveraged data analytics tools, including Power BI, to create dashboards and identify compliance trends, enabling proactive risk management.
Contracting Director (Detail)
USPS OIG
07.2018 - 10.2018
- Managed a team of contracting officers and contract specialists.
- Ensured procurement strategies aligned with the organizational goals.
- Established relationships with senior stakeholders to ensure the contracting strategy met their needs and goals.
- Utilized Power BI to establish data metric visuals for tracking projects and reporting the internal performance of the team.
Audit Manager
USPS OIG
06.2013 - 07.2018
- Served as Auditor-in-Charge (AIC) and main point of contact through audit engagements.
- Directed complex compliance and risk management audits across multi-billion-dollar federal programs, ensuring adherence to regulatory frameworks such as GAAS, GAGAS, and applicable federal regulations.
- Oversaw compliance program evaluations, including process mapping, risk event tracking, and issue remediation, ensuring regulatory alignment and enterprise risk mitigation.
- Facilitated corrective action planning, issue validation, and root cause analysis; collaborated with business units to implement sustainable remediation strategies.
- Managed the development and enhancement of compliance policies, procedures, and audit methodologies to improve control effectiveness and risk reporting.
- Supervised cross-functional audit teams; provided coaching and mentorship while fostering an inclusive environment focused on performance and continuous improvement.
- Communicated audit findings and compliance recommendations to senior leadership and stakeholders, influencing decision-making at the executive level.
- Acted as liaison during high-stakes internal and external reviews, audits, and regulatory inquiries, ensuring timely and accurate responses to information requests.
- Leveraged data analytics tools, including Power BI, to create dashboards and identify compliance trends, enabling proactive risk management.
Supervisory Contracting Officer
U.S. Air Force (Veteran) and GSA
10.1997 - 06.2013
- Serves as Auditor-in-Charge (AIC) and main point of contact through audit engagements.
- Led audit team's review of the multi-billion-dollar supply chain management system, programs, and contracts while ensuring adherence to GAAP, GAGAS, and risk management principles.
- Leads day-to-day engagement-related efforts and assignments of team members with varying degrees of expertise and experience when conducting engagements as the AIC.
- Identified control weaknesses and opportunities for improvement provides recommendations for corrective action.
- Drafted audit reports with oversight from audit leadership for issuance to stakeholders and coordinated follow-up activities.
- Oversaw continuous monitoring and advisory activities, providing insights into risk trends and control effectiveness.
- Provided audit oversight for procurement activities, ensuring compliance with federal contracting regulations.
- Managed audit team's evaluation of internal controls and compliance across multiple departments and maintained audit milestones.
- Managed the audit lifecycle, including scoping, risk assessments, fieldwork, and reporting.
- Implemented audit plans, risk assessments, and testing.
- Provided day-to-day coaching guidance and on-the-job training to team members to ensure development, quality, and timely audit engagement deliverables.
- Utilized data analytics tools to enhance audits and improve the accuracy of findings.
- Successfully presented audit results and recommendations to executive leadership, influencing strategic decision-making.
- Issued unlimited dollar warrant by U.S. Government to solicit suppliers via Requests for Proposal (RFP) and Requests for Information (RFI) for complex multi-million dollar procurements.
- Managed a team of contracting officers and contract specialists for, IT, operational and maintenance, research, construction, and commercial goods contracts.
- Managed contracts for compliance with the FAR and Dept. of Defense (DFARS) and GSAR supplemental regulations.
Education
Master of Business Administration -
University of Arkansas Grantham
Little Rock, ArkansasBachelor of Science - Business Administration
University of Arkansas Grantham
Little Rock, ArkansasSkills
Operations management
Accomplishments
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Supervised team of [Number] staff members.
Certification
Certified Fraud Examiner (CFE)
Timeline
Quality Management Program Lead
Consumer Financial Protection Bureau (CFPB)
05.2023 - Current
Senior Procurement Manager
U.S. General Services Administration (GSA)
04.2022 - 05.2023
Senior Audit Manager
U.S. Postal Service (USPS) Office of Inspector General (OIG)
11.2018 - 04.2022
Contracting Director (Detail)
USPS OIG
07.2018 - 10.2018
Audit Manager
USPS OIG
06.2013 - 07.2018
Supervisory Contracting Officer
U.S. Air Force (Veteran) and GSA
10.1997 - 06.2013
Bachelor of Science - Business Administration
University of Arkansas Grantham
Master of Business Administration -
University of Arkansas Grantham
Languages
English
Spanish
Certifications Courses
- Certified Fraud Examiner (CFE)
- Federal Acquisition Certification in Contracting (FAC-C/DAWIA Level 3)
- Certified Internal Auditor (CIA) - In Progress
- Chief Compliance Officer (CCO) Executive Certification
- Professional Certificate in Regulatory Compliance
Awards
- USPS OIG - Assistant Inspector General Audit Excellence Award
- USPS OIG - Deputy Assistant Inspector General Audit Excellence Award
- GSA - Contribution to Excellence in Project Management
- GSA - U.S. Courthouse Los Angeles Project Award
Certifications Courses
- Certified Fraud Examiner (CFE)
- Federal Acquisition Certification in Contracting (FAC-C/DAWIA Level 3)
- Certified Internal Auditor (CIA) - In Progress
- Chief Compliance Officer (CCO) Executive Certification
- Professional Certificate in Regulatory Compliance
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