Lawrence Irving
Upper Darby,PA
Summary
Enthusiastic Housekeeping Supervisor offering many years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.
Overview
17
17
years of professional experience
Work History
Housekeeping Supervisor
Pembroke Rehabilitation Center
West Goshen, PA
08.2009 - Current
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Created and implemented daily cleaning schedules for staff members.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
Chef
Boston Market
Clifton Heights, PA
09.2007 - 07.2009
- Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
- Trained new chefs on proper cooking techniques and menu items.
- Maintained a clean work environment by adhering to sanitation policies and procedures.
- Supervised team members during meal service to ensure accuracy of orders.
Education
High School Diploma -
Upper Darby Senior High School
Drexel Hill, PA08-2009
Skills
- Task assignment
- Cleaning practices
- Employee evaluations
- Staff Scheduling
- Ordering cleaning supplies
- Department coordination
Affiliations
- Love to play soccer
References
References available upon request.
Timeline
Housekeeping Supervisor
Pembroke Rehabilitation Center
08.2009 - Current
Chef
Boston Market
09.2007 - 07.2009
High School Diploma -
Upper Darby Senior High School
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