Lawrence Larsen
Wesley Chapel
Summary
Dedicated and personable Customer Service Representative with a proven ability to resolve customer issues efficiently and empathetically. Seeking to leverage strong communication skills and a passion for customer satisfaction to contribute to a dynamic team and enhance the customer experience in a fast-paced environment.
Overview
12
12
years of professional experience
Work History
Answer Team Consultant
Meritian Health
Tampa
09.2016 - Current
- Resolved complex service inquiries and escalated issues independently.
- Applied policies and procedures to analyze and resolve customer concerns efficiently.
- Investigated and processed requests, including enrollment, billing, and system technical support.
- Delivered high-quality service while maintaining composure in challenging situations.
Customer Care Representative
Quest Diagnostics
Tampa
11.2013 - 09.2016
- Handled confidential client and patient information in compliance with HIPAA regulations.
- Responded to a high volume of inquiries while maintaining efficiency and accuracy.
- Supported clients with test results, demonstrating patience and empathy in sensitive situations.
Customer Service Representative
JPMorgan Chase
Tampa
02.2016 - 04.2016
- Managed customer interactions to resolve conflicts and ensure satisfaction.
- Identified client needs and delivered tailored solutions through effective communication.
- Demonstrated attention to detail and maintained accurate documentation of interactions.
Education
ASSOCIATE’S DEGREE - Business Management of Applied Science
LINCOLN COLLEGE OF TECHNOLOGY
WEST PALM BEACH, FL, Florida05.2010
CERTIFICATE - Automotive Technology
LINCOLN COLLEGE OF TECHNOLOGY
WEST PALM BEACH, FL, Florida12.2009
Skills
- Strong verbal and written communication
- Ability to remain calm under pressure
- Team collaboration and leadership
- Situational awareness and critical thinking
Timeline
Answer Team Consultant
Meritian Health
09.2016 - Current
Customer Service Representative
JPMorgan Chase
02.2016 - 04.2016
Customer Care Representative
Quest Diagnostics
11.2013 - 09.2016
ASSOCIATE’S DEGREE - Business Management of Applied Science
LINCOLN COLLEGE OF TECHNOLOGY
CERTIFICATE - Automotive Technology
LINCOLN COLLEGE OF TECHNOLOGY