Lawrence Mills
Dallas,GA
Summary
Proactive and dedicated with extensive experience in ground equipment operation, tax preparation, sales, and customer service. Proven success in maintaining high levels of confidentiality, managing inventory, and resolving disputes. Strong problem-solving skills and dedication to optimizing work processes.
Overview
8
8
years of professional experience
Work History
Cabin Experience Agent
Delta Air Lines, Inc
07.2021 - Current
- Safely drive and operate ground equipment such as cargo vans, trucks, and high-lift trucks.
- Preform aircraft security inspections in accordance with current safety and security procedures and regulatory requirements.
- Operate electronic devices and computers to ensure the aircraft has been cleaned and searched pursuant to required standards.
- Ensured safe working environment through adherence to safety guidelines and protocols for equipment operation.
- Collaborated with team members to optimize work processes, streamlining operations for increased efficiency.
Tax Preparer
Jackson Hewitt
11.2020 - Current
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Managed multiple deadlines efficiently, ensuring all clients'' taxes were filed on time without compromising quality or accuracy.
Sales Associate
Bargain Hunt
03.2018 - 03.2021
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Merchandiser
RaceTrac
01.2017 - 02.2018
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Customer Service Representative
Goodwill
10.2016 - 01.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Responded proactively and positively to rapid change.
Education
Associate of Science - HVAC
Fortis College
08.2017
High School Diploma -
Paulding County High School
05.2016
Skills
- Problem-Solving
- Goal-oriented mindset
- Clear Communication
- Organizational Skills
- System Troubleshooting
- Dedicated Team Player
- Quality-focused
Timeline
Cabin Experience Agent
Delta Air Lines, Inc
07.2021 - Current
Tax Preparer
Jackson Hewitt
11.2020 - Current
Sales Associate
Bargain Hunt
03.2018 - 03.2021
Merchandiser
RaceTrac
01.2017 - 02.2018
Customer Service Representative
Goodwill
10.2016 - 01.2017
Associate of Science - HVAC
Fortis College
High School Diploma -
Paulding County High School
Similar Profiles
Robert SixtaRobert Sixta
First Officer at Delta Air Lines - Endeavor AirFirst Officer at Delta Air Lines - Endeavor Air
Mercadez HazelwoodMercadez Hazelwood
Team Lead, Customer Experience Supervisor at Delta Air LinesTeam Lead, Customer Experience Supervisor at Delta Air Lines
Paige MoorePaige Moore
Passenger Service Agent at Delta Air Lines, Inc.Passenger Service Agent at Delta Air Lines, Inc.
Jason PerezJason Perez
Flight Attendant at Delta Air Lines, IncFlight Attendant at Delta Air Lines, Inc
Melody MaughonMelody Maughon
Assistant Teacher at The Goddard School For Early Childhood DevelopmentAssistant Teacher at The Goddard School For Early Childhood Development