Overview
Work History
Education
Skills
Timeline
Generic

Lawrence Poland

Euless,TX

Overview

9
9
years of professional experience

Work History

Product Associate

JP Morgan Chase and Co.
01.2024 - Current
  • Support the formulation of product strategies and roadmaps through comprehensive data analysis.
  • Collect and analyze product performance metrics to guide data-driven decision-making.
  • Contribute to product planning sessions, providing analytical insights and ensuring timely execution of initiatives.
  • Collaborate with technical teams to prioritize feature development and conduct in-depth analyses for product releases.

Systems Analyst

JP Morgan Chase and Co.
09.2022 - 01.2024
  • Designed and maintained automated test scripts using Robot Framework and Selenium, enhancing test coverage for web and API applications.
  • Collaborated with cross-functional teams to define application requirements and ensure robust testing frameworks.
  • Conducted root cause analysis to troubleshoot and debug automation scripts, driving continuous improvement in test execution.
  • Developed comprehensive documentation for automation processes, ensuring alignment with business and technology objectives.

User Acceptance Tester

Heartland Payment Systems
06.2021 - 09.2022
  • Led end-to-end testing for eCommerce platforms and API integrations, ensuring seamless functionality and user experience.
  • Designed and implemented standard operating procedures (SOPs) for new software and hardware, enhancing team efficiency.
  • Tracked testing results using JIRA, providing actionable metrics and insights to stakeholders.

Implementation Project Coordinator

Sonic Industries
09.2019 - 06.2021
  • Coordinated implementation projects with clients, ensuring alignment with goals and timelines through effective project management.
  • Delivered technical solutions and guided teams through agile practices, optimizing the project lifecycle from initiation to completion.

Help Desk Analyst Supervisor

DUMAC Business Information Systems
01.2016 - 06.2021
  • Supervised troubleshooting for POS systems across 2,500+ locations, ensuring high-quality service delivery.
  • Advanced through ranks from Level 1 Analyst to Supervisor, demonstrating strong analytical and leadership capabilities.

Education

Bachelor of Arts - Psychology -

University of Oklahoma
Norman, OK

Skills

  • Data Analysis & Visualization
  • Product Strategy Development
  • Automated Testing & Quality Assurance
  • Metrics Collection & Performance Analysis
  • Cross-Functional Collaboration
  • Agile Methodologies & Scrum Practices
  • Requirement Gathering
  • Stakeholder Engagement
  • Technical Documentation & Process Improvement
  • Tools: SQL, JIRA, Confluence, SPLUNK, Jenkins, Power BI, Grafana, Lucid, Figma
  • Software Development Life Cycle (SDLC)
  • Product Lifecycle Management
  • Master Data Management

Timeline

Product Associate

JP Morgan Chase and Co.
01.2024 - Current

Systems Analyst

JP Morgan Chase and Co.
09.2022 - 01.2024

User Acceptance Tester

Heartland Payment Systems
06.2021 - 09.2022

Implementation Project Coordinator

Sonic Industries
09.2019 - 06.2021

Help Desk Analyst Supervisor

DUMAC Business Information Systems
01.2016 - 06.2021

Bachelor of Arts - Psychology -

University of Oklahoma

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Lawrence Poland