Lawrence Poland
Euless,TX
Overview
9
9
years of professional experience
Work History
Product Associate
JP Morgan Chase and Co.
01.2024 - Current
- Support the formulation of product strategies and roadmaps through comprehensive data analysis.
- Collect and analyze product performance metrics to guide data-driven decision-making.
- Contribute to product planning sessions, providing analytical insights and ensuring timely execution of initiatives.
- Collaborate with technical teams to prioritize feature development and conduct in-depth analyses for product releases.
Systems Analyst
JP Morgan Chase and Co.
09.2022 - 01.2024
- Designed and maintained automated test scripts using Robot Framework and Selenium, enhancing test coverage for web and API applications.
- Collaborated with cross-functional teams to define application requirements and ensure robust testing frameworks.
- Conducted root cause analysis to troubleshoot and debug automation scripts, driving continuous improvement in test execution.
- Developed comprehensive documentation for automation processes, ensuring alignment with business and technology objectives.
User Acceptance Tester
Heartland Payment Systems
06.2021 - 09.2022
- Led end-to-end testing for eCommerce platforms and API integrations, ensuring seamless functionality and user experience.
- Designed and implemented standard operating procedures (SOPs) for new software and hardware, enhancing team efficiency.
- Tracked testing results using JIRA, providing actionable metrics and insights to stakeholders.
Implementation Project Coordinator
Sonic Industries
09.2019 - 06.2021
- Coordinated implementation projects with clients, ensuring alignment with goals and timelines through effective project management.
- Delivered technical solutions and guided teams through agile practices, optimizing the project lifecycle from initiation to completion.
Help Desk Analyst Supervisor
DUMAC Business Information Systems
01.2016 - 06.2021
- Supervised troubleshooting for POS systems across 2,500+ locations, ensuring high-quality service delivery.
- Advanced through ranks from Level 1 Analyst to Supervisor, demonstrating strong analytical and leadership capabilities.
Education
Bachelor of Arts - Psychology -
University of Oklahoma
Norman, OKSkills
- Data Analysis & Visualization
- Product Strategy Development
- Automated Testing & Quality Assurance
- Metrics Collection & Performance Analysis
- Cross-Functional Collaboration
- Agile Methodologies & Scrum Practices
- Requirement Gathering
- Stakeholder Engagement
- Technical Documentation & Process Improvement
- Tools: SQL, JIRA, Confluence, SPLUNK, Jenkins, Power BI, Grafana, Lucid, Figma
- Software Development Life Cycle (SDLC)
- Product Lifecycle Management
- Master Data Management
Timeline
Product Associate
JP Morgan Chase and Co.
01.2024 - Current
Systems Analyst
JP Morgan Chase and Co.
09.2022 - 01.2024
User Acceptance Tester
Heartland Payment Systems
06.2021 - 09.2022
Implementation Project Coordinator
Sonic Industries
09.2019 - 06.2021
Help Desk Analyst Supervisor
DUMAC Business Information Systems
01.2016 - 06.2021
Bachelor of Arts - Psychology -
University of Oklahoma