Lawrence Shelton Jr
Summary
Ambitious and Dependable worker with multiple experience in many different job fields. I am looking to help complete business goals for a company as a individual and also as a team. I want to be successful with bringing productivity and develop within a organization.
Overview
8
8
years of professional experience
Work History
Pharmacy Help Desk Rep\Patient Care Advocate
Alorica
02.2020 - 03.2024
- Help inform Pharmacist and Members with medication coverage, prior authizaiton information, and insurance policy information.
- Help inform Patients with medication delivery dates, drug availability, and drug pricing.
- Help Patients with billing and credit adjustments.
Auto Claims Rep
Sitel Group
04.2018 - 05.2019
- Informed USAA Insurance Members with coverage information and help complete auto accident claims.
- Assisted members with setting up tow requests, rental car reservations, and car repair appointments.
Customer Service Representative
Sutherland Global
05.2017 - 12.2017
- Informed members about Playstation Vue and it's features.
- Help perform troubleshoots and account maintenance for members.
Customer Service Representative
Terrible Herbst Convenience Store
04.2016 - 05.2017
- Handled cash register operations, training, and inventory.
- Assisted with cleaning, stocking , and receiving functions.
Education
Associate of Arts - Liberal Arts
South Suburban College of Cook County
South Holland, IL06.2006
High School Diploma -
Thornwood High School
South Holland, IL06.2001
Skills
- Interpersonal Skills
- Time Management
- Computer Knowledge (Microsoft Office & type 45 words per minute)
- Flexibility/Adaptability
- Excellent Multitasker
Timeline
Pharmacy Help Desk Rep\Patient Care Advocate
Alorica
02.2020 - 03.2024
Auto Claims Rep
Sitel Group
04.2018 - 05.2019
Customer Service Representative
Sutherland Global
05.2017 - 12.2017
Customer Service Representative
Terrible Herbst Convenience Store
04.2016 - 05.2017
Associate of Arts - Liberal Arts
South Suburban College of Cook County
High School Diploma -
Thornwood High School
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