Lawrence Stephens

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Consulted with customers to assess needs and propose optimal solutions.
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
• Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.

HVAC installation and service in various residential/commercial settings, Maintenance and construction.

Worked one on one with many customers and contractors