Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Lawrence Tetteh

Dover,DE

Summary

Results-driven supervisor with expertise in managing operations and enhancing workflow efficiency. Proven track record in staff management and process improvement, fostering team development to achieve operational excellence.

Overview

31
31
years of professional experience

Work History

Detailed Supervisor, Customer Service

USPS, United States Postal Service
Bronx, NY
05.2020 - 09.2024
  • Oversaw daily operations, ensuring timely delivery of mail and packages.
  • Managed team performance, providing coaching and training to enhance productivity.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Implemented process improvements, resulting in more efficient workflow management.
  • Coordinated scheduling and staffing to optimize resource allocation across shifts.

Manager, Customer Service

USPS, United States Postal Service
The Bronx, NY
08.2007 - 05.2020
  • Oversaw daily operations, ensuring timely delivery of mail and packages.
  • Implemented process improvements to enhance workflow efficiency and reduce delays.
  • Managed staff performance, providing training and mentorship for skill development.
  • Analyzed operational data to identify trends and inform strategic decisions.
  • Developed and executed safety protocols, promoting a secure work environment.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Controlled costs to keep business operating within budget and increase profits.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Supervisor, Customer Services

USPS, United States Postal Service
The Bronx, NY
12.1998 - 08.2007
  • Supervised daily operations to ensure efficient mail processing and delivery.
  • Trained and mentored staff on best practices for sorting and handling mail.
  • Implemented process improvements that enhanced workflow efficiency across teams.
  • Coordinated scheduling and staffing to meet fluctuating operational demands.
  • Ensured compliance with USPS policies and safety regulations throughout operations.
  • Resolved employee conflicts by facilitating discussions and promoting a collaborative environment.

Associate Supervisor

USPS, United States Postal Service
The Bronx NY
04.1997 - 11.1997
  • Trained in Supervisory daily tasks and operations to ensure efficient mail processing and delivery.
  • Trained and mentored by managers and supervisors in running a station of carriers and Clerks as a team member.
  • Trained in managing wok hours to work load thereby ensuring delivery efficiency.
  • Monitored performance metrics to maintain high standards of service quality.

City Letter Carrier

USPS, United States Postal Service
The Bronx, NY
09.1993 - 04.1997
  • Delivered mail and packages efficiently to assigned routes, ensuring timely service.
  • Maintained accurate delivery records and collected signatures for certified mail items.
  • Managed daily route planning for optimal delivery efficiency.
  • Provided excellent customer service by addressing inquiries and resolving delivery issues promptly.
  • Conducted regular vehicle inspections to ensure compliance with safety standards and operational readiness.

Education

Bachelor of Science - Accounting And Auditing

Accra Polytechnic College
Accra, Ghana

Bachelor of Science - Accounting

City University of New York- Hunter College
New York (City), NY
06-1994

Skills

  • Training and mentoring
  • Customer service
  • Attention to detail
  • Staff management
  • MS office
  • Managing operations and efficiency

Affiliations

  • National Association of Postal Supervisors
  • IRS Registered Tax Preparer
  • North American Australia Presbyterian Men's Fellowship
  • Covenant PCG of Delaware

Languages

English
Full Professional
French
Elementary

Timeline

Detailed Supervisor, Customer Service

USPS, United States Postal Service
05.2020 - 09.2024

Manager, Customer Service

USPS, United States Postal Service
08.2007 - 05.2020

Supervisor, Customer Services

USPS, United States Postal Service
12.1998 - 08.2007

Associate Supervisor

USPS, United States Postal Service
04.1997 - 11.1997

City Letter Carrier

USPS, United States Postal Service
09.1993 - 04.1997

Bachelor of Science - Accounting And Auditing

Accra Polytechnic College

Bachelor of Science - Accounting

City University of New York- Hunter College

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Lawrence Tetteh