Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Lawrence Waites

Lawrence Waites

Broken Arrow,OK

Summary

Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

9
9
years of professional experience

Work History

Store Manager

Conn's Home Plus
Tulsa, OK
11.2023 - Current
  • Increased close rate through enhanced manager involvement in sales process
  • Implemented daily rhythms and routines, resulting in increased call volume and sales appointments
  • Improved store culture, reducing turnover rate through effective managerial support
  • Developed training programs that enhanced staff product knowledge and sales skills
  • Monitored KPIs to track and improve sales performance and staff productivity

Store Manager

Bob Mills Furniture
Tulsa, OK
08.2022 - 10.2023
  • Managed 20+ employees, consistently exceeding sales targets
  • Enhanced operational efficiency through effective policy implementation
  • Led sales and marketing strategies that significantly increased sales and customer satisfaction
  • Optimized warehouse operations, achieving top-performing status in productivity
  • Increased sales and finance utilization by over 25%
  • Improved NPS by 30-40 points through rigorous staff training and ticket auditing
  • Organized team-building events, boosting employee satisfaction and engagement

Call Center Manager

ADT Solar
Covington, Remote
03.2022 - 08.2022
  • Led a 30+ member inbound call center team, providing training and coaching
  • Optimized schedules and SOPs, improving call center efficiency

Store Manager

Mattress Firm
Shelby Twp, MI
02.2021 - 01.2022
  • Successfully led grand openings of new store locations, achieving strong sales performance
  • Implemented solution-based selling techniques, enhancing customer satisfaction
  • Managed P&L, meeting financial targets consistently
  • Executed brand standards and effective marketing strategies

Sales Manager

Loves Furniture & Mattress
Warren, MI
08.2020 - 01.2021
  • Managed a sales team of 20+ associates, providing coaching and training
  • Oversaw day-to-day operations, including scheduling, P&L management, and HR duties
  • Directed grand openings, overseeing floor plans, merchandising, and marketing

Store Manager

Art Van Furniture
Roseville, MI
02.2016 - 03.2020
  • Increased store profitability and sales significantly
  • Managed retail operations, including coaching, scheduling, and merchandising
  • Conducted quarterly inventory counts to control shrinkage effectively
  • Maintained strong product knowledge and sales skills through regular training

Education

Coursework Completed - Sociology

Macomb Community College
01.2008

Skills

  • Sales Team Leadership
  • Customer Engagement
  • Strategic Marketing Delivery
  • Profit and Loss Oversight
  • Employee Relations Procedures
  • Candidate Sourcing Skills
  • Skilled in Microsoft Office Applications
  • Windows Proficiency
  • Proficient in CPOS Implementation
  • Storis Application Skills
  • AS400/IBM
  • Salesforce Expertise
  • Payroll Management
  • Talent Recruitment

Timeline

Store Manager

Conn's Home Plus
11.2023 - Current

Store Manager

Bob Mills Furniture
08.2022 - 10.2023

Call Center Manager

ADT Solar
03.2022 - 08.2022

Store Manager

Mattress Firm
02.2021 - 01.2022

Sales Manager

Loves Furniture & Mattress
08.2020 - 01.2021

Store Manager

Art Van Furniture
02.2016 - 03.2020

Coursework Completed - Sociology

Macomb Community College

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Lawrence Waites