Lawrence Wilczynski
Sylvania
Summary
Attentive Desktop Support Technician with 20 plus years correcting and preventing system malfunctions to mitigate downtime. Versed in both on-site and remote support provisioning. Excels at rapidly and reliably identifying hardware or software weaknesses for remediation through quick and cost-effective means.
Overview
26
26
years of professional experience
Work History
Site Service Specialist Lv2
Toyota R&D Through Cognizant
11.2021 - Current
- Generated reports detailing findings and recommendations.
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and Toyota security policies.
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
- Learned and implemented new software testing procedures.
- Obtained and evaluated information about new systems, peripherals and software technology.
- Authored detailed documentation on service call resolutions, providing valuable data on both personnel performance and effective remediation techniques.
- Worked with various systems, software and peripherals and various types of games.
- Deployed desktops and laptops across multiple facilities.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices and software to set up work stations for employees.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Helped streamline repair processes and update procedures for support action consistency.
I.T. Department
Westside Montessori School
10.2018 - 10.2021
- Implemented and managed operating systems and software, security systems and intrusion detection systems.Contributed to project cost estimates and budgets based on assessment of client needs.Orchestrated efficient large-scale software deployments, including testing features and correcting code.Recommended and installed upgrades and helped businesses to plan for technology to match growth.Documented software development methodologies in technical manuals to be used by the Teaching staff and Administration in future projects.Conducted research on network products, services, protocols and standards for network procurement and development efforts.Evaluated business requirements, leveraging information to forecast costs relating to hardware, software and consulting.Inspected equipment, assessed functionality and optimized controls.Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.Google suite configuration and support.MS Office and Windows support (7 & 10)
Desktop Support Technician
Mercy Healthcare
11.2010 - 08.2018
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and department policies.Authored detailed documentation on service call resolutions, providing valuable data on both personnel performance and effective remediation techniques.Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.Configured hardware, devices and software to set up work stations for employees.Patched software and installed new versions to eliminate security problems and protect data.Removed malware, ransomware and other threats from laptops and desktop systems.Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.Supported HP printers.Provided a wide range of support on various software applications in the medical field.
Field Service Technician
BancTec
01.2008 - 10.2010
- Authored detailed documentation on service call resolutions, providing valuable data on both personnel performance and effective remediation techniques.Replaced defective parts on Dell Laptops and Desktop computers.Supported HP, Samsung and Lexmark printers
Desktop Support Analyst
Owens Illinois
11.1998 - 12.2007
- Troubleshot various technical issues dealing with printers, network and phone systems.Worked with third-party vendors to resolve issues with hardware or software covered by annual maintenance agreements.Installed and maintained Windows and desktop software, service packs, patches, and anti-virus updates for clients.Maintained current knowledge of Windows XP and Windows 2000 operating systems.Maintained, analyzed, troubleshot and repaired computer systems, hardware and computer peripherals.Supported and maintained user account information, including rights, security and systems groups.Provided on-site and remote technical support to users.Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.Removed malware, ransomware and other threats from laptops and desktop systems.Configured hardware, devices and software to set up work stations for employees.Collaborated with vendors to locate replacement components and resolve advanced problems.
Site Support Lv.2
Cognizant Technologies Solutions
05.2023 - Current
Education
Associate of Science - Applied Computer Sciences For Business Application
University of Toledo
Toledo, OHSkills
- Microsoft Office
- Project lifecycle management
- Project Management
- Multi-Site Hardware Deployment
- Information Technology Infrastructure
- Organizational Skills
- Account Administration
- Resolving Problems and Incidents
- Computer Hardware Knowledge
- Hardware and Software Repair
- Help Desk Support
- Service Schedule Coordination
- Software Patches
Timeline
Site Support Lv.2
Cognizant Technologies Solutions
05.2023 - Current
Site Service Specialist Lv2
Toyota R&D Through Cognizant
11.2021 - Current
I.T. Department
Westside Montessori School
10.2018 - 10.2021
Desktop Support Technician
Mercy Healthcare
11.2010 - 08.2018
Field Service Technician
BancTec
01.2008 - 10.2010
Desktop Support Analyst
Owens Illinois
11.1998 - 12.2007
Associate of Science - Applied Computer Sciences For Business Application
University of Toledo