Anna J. Cooke
Pooler,GA
Summary
Results-driven and detail-oriented professional with over 20 years of progressive experience in customer service, logistics, inventory control, and team leadership. Adept at streamlining processes, training employees, and driving operational efficiency. I am skilled in cross-departmental collaboration, technical documentation, and implementing procedures that support organizational goals.
Recognized for maintaining high standards of quality, accuracy, and customer satisfaction. Proficient in Microsoft Office 365 and dedicated to continuous improvement and leadership development.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Mill Stores Clerk
Georgia-Pacific
Rincon, GA
10.2025 - Current
- Coordinated inventory management, tracking supplies to optimize stock levels.
- Processed customer orders and inquiries promptly, enhancing service quality..
- Facilitated communication between departments to streamline project workflows and reduce delays.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained accurate filing systems, enhancing information retrieval and reducing processing time.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
Team Lead | Receiving, Shipping & Inventory Specialist
International Paper Mill
Savannah, GA, USA
07.2016 - 10.2025
- Lead and supervise team operations ensuring adherence to safety protocols and operational efficiency.
- Coordinate orientation and training for all new departmental hires.
- Manage receiving and shipping operations, processing PO-based material intake and vendor shipments.
- Collaborate daily with purchasing and storeroom supervisors to maintain inventory accuracy and streamline workflows.
- Serve as primary contact for logistics queries via phone, chat, and email.
- Maintain accurate inventory records and perform regular audits to ensure material accountability.
Customer Service Specialist / Loan Processor / Supervisor
Lending Bear
Jesup, GA, USA
08.2014 - 07.2016
- Supervised loan processing operations and supported a team in delivering exceptional service.
- Oversaw inventory management of collateral items including vehicles; maintained accurate asset records.
- Performed lien searches and managed filing processes.
- Handled customer inquiries, resolved billing issues, and managed account setups and maintenance.
Paraprofessional Educator
Wayne County Public Schools
Jesup, GA, USA
08.2011 - 05.2014
- Delivered personalized academic and behavioral support aligned with students' IEPs.
- Adapted instructional strategies to meet diverse learner needs and classroom goals.
- Performed administrative and clerical tasks to support instructional staff and school operations.
Office Administrator Coordinator / Manager
Anderson Limousin Farm and Hauling
Odum, GA, USA
02.2003 - 12.2012
- Directed administrative functions including financial closings, AP/AR, and customer coordination.
- Scheduled logistics and maintained communication with internal teams and external clients.
- Oversaw vendor relationships to ensure timely delivery of services and supplies.
Education
Bachelor of Science - Business Administration
Ashworth College
Norcross03.2020
Associate of Science - Early Childhood Education
Ashworth College
Norcross, GA11.2006
Skills
- Staff Supervision & Development
- Supply chain oversight
- Accounts Payable & Receivable
- Customer Relationship Management
- Training & Employee Onboarding
- Quality Assurance
- Microsoft Office 365
- Project Coordination
- Database entry
- Administrative support
- Quality control
- Verbal and writing communication
- Customer communication
- Multitasking
Certification
Adult Mental Health First Aid USA, National Council for Mental Wellbeing, Certified to provide initial support to individuals experiencing mental health or substance use challenges., 2025-04-04, 2028-04-04
Timeline
Mill Stores Clerk
Georgia-Pacific
10.2025 - Current
Team Lead | Receiving, Shipping & Inventory Specialist
International Paper Mill
07.2016 - 10.2025
Customer Service Specialist / Loan Processor / Supervisor
Lending Bear
08.2014 - 07.2016
Paraprofessional Educator
Wayne County Public Schools
08.2011 - 05.2014
Office Administrator Coordinator / Manager
Anderson Limousin Farm and Hauling
02.2003 - 12.2012
Bachelor of Science - Business Administration
Ashworth College
Associate of Science - Early Childhood Education
Ashworth College