Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lawrie Sanchez

Los Angeles,CA

Summary

Experienced Dispatch Supervisor with a demonstrated history of working in the logistics and supply chain industry. Skilled in Customer Service, Management, Microsoft Word, Microsoft PowerPoint, and Leadership. Strong operations experience of 5-year background monitoring daily on road performance and coordinating transportation activities. Detail-oriented collaborator skillful in successfully solving issues and distributing driver assignments. Recognized as team player with well-honed leadership and critical thinking skills.

Overview

10
10
years of professional experience

Work History

Dispatch Supervisor

United Postal Service, UPS
07.2017 - Current
  • Modernized communications systems to improve productivity, reliability and efficiency.
  • Supervised team of 50-80 employees and provided training focused on maximizing overall performance.
  • Maintained meticulous employee records to accurately track attendance and productivity.
  • Determined number of man hours required to complete assignments after reviewing scope of each project.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.

Internship Student

LAPD
06.2016 - 05.2021
  • Reported back to instructor to receive day-to-day tasks and responsibilities.
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
  • Interacted with customers by phone, email or in-person to provide information.
  • Delivered clerical support by handling range of routine and special requirements.
  • Helped with administrative support by managing incoming calls, coordinating files and sorting mail.

Education

Associate of Arts - Computational Science

East Los Angeles College
Monterey Park, CA
06.2023

Associate of Arts - Business Administration

CALIFORNIA STATE UNIVERSITY NORTHRIDGE
Northridge, CA
05.2019

Skills

  • Calendar and Scheduling Software
  • Maintaining Clean Work Areas
  • Team Work Scheduling
  • Personnel Monitoring
  • Service Requests
  • Customer Service Standards
  • Trucking Dispatching

Timeline

Dispatch Supervisor

United Postal Service, UPS
07.2017 - Current

Internship Student

LAPD
06.2016 - 05.2021

Associate of Arts - Computational Science

East Los Angeles College

Associate of Arts - Business Administration

CALIFORNIA STATE UNIVERSITY NORTHRIDGE
Lawrie Sanchez