Lawrina Doe
Vineland,NJ
Summary
Organized and friendly customer service associate, committed to balancing company goals while helping all customers find satisfactory solutions.
Overview
5
5
years of professional experience
Work History
Patient Access Registrar
Virtua Health
06.2022 - Current
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Assistant Teacher
All Kids First Preschool
11.2021 - 04.2023
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Lead Customer Service Representative
Wawa
04.2019 - 11.2021
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
Education
High School Diploma -
Vineland Senior High School
Vineland, NJ06.2020
No Degree - Nursing
Pennsylvania Institute of Technology
Media, PA01.2026
Skills
- HIPAA Compliance
- Strong Organization
- Patient Registration
- Insurance Verification
- Learning support
- Physical education support
- Oral communication
- Call center experience
- Customer Support
- Willingness to Lead
Timeline
Patient Access Registrar
Virtua Health
06.2022 - Current
Assistant Teacher
All Kids First Preschool
11.2021 - 04.2023
Lead Customer Service Representative
Wawa
04.2019 - 11.2021
High School Diploma -
Vineland Senior High School
No Degree - Nursing
Pennsylvania Institute of Technology