Layken Morgan
Wetumpka,AL
Summary
Dynamic and goal-oriented professional with experience as Head Teller/Vault Teller at First Community Bank of Central AL. Proven ability to enhance customer relationships and help train team members effectively. Skilled in cash handling and creating a positive environment, consistently achieving branch performance goals while maintaining a friendly and organized approach.
Overview
5
5
years of professional experience
Work History
Head Teller
First Community Bank of Central AL
Wetumpka, AL
05.2024 - Current
- Monitored daily operations of teller line, ensuring obedience to policies and procedures.
- Trained new tellers on customer service standards and team safety protocols.
- Managed cash handling, minimizing drawer overages/outages.
- Resolved customer questions, concerns and complaints efficiently, creating positive banking relationships.
- Worked with team members to achieve branch performance goals, enhancing customer service.
- Balanced cash drawer routinely at end-of-day ensuring accuracy in all transactions processed throughout the day.
Server
Coaches Corner
Wetumpka, AL
01.2021 - Current
- Helped in training new staff on menu items and good service techniques.
- Demonstrated strong multitasking skills by managing multiple tables without compromising service quality.
- Worked with POS system to place orders and manage bills and check out customers.
- Created relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepped for smooth shifts.
- Managed order accuracy, delivering food and beverages in a timely manner.
Education
No Degree - General Studies
Central Alabama Community College
Prattville, ALGED -
Homeschooled
07.2023
Skills
- Positive and Optimistic
- Friendly and Approachable
- Team Player
- Punctual
- Organized
- Goal-Oriented and Carrier Driven
Timeline
Head Teller
First Community Bank of Central AL
05.2024 - Current
Server
Coaches Corner
01.2021 - Current
No Degree - General Studies
Central Alabama Community College
GED -
Homeschooled