Layla Ball
St Petersburg ,FL
Summary
Dynamic and dedicated professional with extensive experience in customer service at McDonald's, recognized for resolving complaints and enhancing customer satisfaction. Proven skills in cash handling and team collaboration, consistently achieving high performance through effective communication and a strong work ethic. Committed to delivering exceptional service and fostering positive client relationships.
Overview
2026
2026
years of professional experience
Work History
Cashier
Jamrah
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Used POS system to enter orders, process payments and issue receipts.
- Made the sauces in the back
- Clean all the tables,chairs, drink machines, etc.
Cashierr
McDonald's
- Resolved customer complaints independently or with aid of supervisor.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Collaborated with restaurant staff to confirm order accuracy before delivery.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Contributed to team performance by covering additional shifts when needed, demonstrating flexibility and commitment to company goals.
Retail
Target
Pinellas Park, FL
03.2024 - Current
- Examined sales trends to detect improvement possibilities within the retail market.
- Boosted retail sales by developing and executing comprehensive marketing strategies.
- Collaborated with team members to meet daily sales goals through upselling salon services and retail products.
- Trained new employees on company policies, procedures, and best practices in retail customer service delivery.
Cashier
D.p.dough
DeKalb, IL
05.2024 - 11.2024
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions
- Cooked food
- Help delivery by taking the food for them
- Stock all the products
Server
Thai Pavilion
DeKalb, IL
01.2023 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Manicurist and Pedicurist
OQ Nail Spa
DeKalb, IL
11.2022 - 04.2023
- Educated clients on nail care best practices, resulting in healthier nails and fewer complaints.
- Maintained a clean and sanitary work environment, ensuring the health and safety of clients.
- Improved appointment scheduling efficiency by implementing an online booking system.
- Provided excellent customer service, addressing concerns promptly and professionally to maintain client trust.
- Increased repeat business by building strong relationships with clients and consistently delivering exceptional service.
- Mastered advanced nail techniques through continuing education courses, elevating the quality of services offered at the salon.
Education
High School Diploma - Basic Education
Dekalb Highschool
DeKalb, IL05.2023
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Order taking
- Product restocking
- Refunds and exchanges
- Merchandise restocking
- POS system operations
- Staff training
- Guest inquiries
- ID verification
- Inventory control
- Order packaging
- Sales expertise
- Retail merchandising
- Point of sale operation
- Order verification
- Fraud prevention awareness
- Multitasking and organization
- Clear communication
- Empathy and patience
- Basic math
- Sales transactions
- Receipt handling
- Gift card handling
Timeline
Cashier
D.p.dough
05.2024 - 11.2024
Retail
Target
03.2024 - Current
Server
Thai Pavilion
01.2023 - 09.2024
Manicurist and Pedicurist
OQ Nail Spa
11.2022 - 04.2023
Cashier
Jamrah
Cashierr
McDonald's
High School Diploma - Basic Education
Dekalb Highschool