Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Layla Dizdarevic

Shepherdsville

Summary

Outgoing student pursuing flexible part-time or full-time employment. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Sales Associate

David's Bridal
Louisville
02.2024 - 08.2025
  • Assisted customers in selecting products based on needs and preferences.
  • Maintained organized merchandise displays to enhance shopping experience.
  • Responded to customer inquiries and resolved issues promptly.
  • Collaborated with team members to ensure store cleanliness and orderliness.
  • Participated in inventory management and restocking of shelves regularly.
  • Greeted customers and provided exceptional customer service.
  • Answered incoming telephone calls to provide store, products and services information.
  • Provided accurate information about products, prices and services.

Group Leader

YMCA Of Greater Louisville
Louisville
11.2024 - 05.2025
  • Oversaw daily operations of youth programs and activities.
  • Coordinated staff schedules and training sessions for program delivery.
  • Assisted with event planning, ensuring smooth execution of community gatherings.
  • Developed engaging programming that promoted member participation and community involvement.
  • Monitored safety protocols to maintain a secure environment for participants.
  • Fostered positive relationships with families and community members to enhance engagement.
  • Collaborated with team members to promote YMCA values and mission within the community.
  • Provided assistance with conflict resolution among team members.
  • Communicated objectives and implementation tactics to meet organizational goals.

Dispatcher

Derby City Express Trucking
Louisville
01.2023 - 12.2023
  • Managed incoming calls and prioritized dispatch requests efficiently.
  • Coordinated communication between drivers and clients for optimal service.
  • Scheduled deliveries and pickups based on real-time traffic conditions.
  • Resolved customer inquiries and issues promptly to ensure satisfaction.
  • Collaborated with team members to improve overall dispatch processes and workflows.
  • Assigned drivers to appropriate routes based on customer needs.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Scheduled loads according to priority and available equipment.

Education

High School Diploma -

Atherton High School
Louisville, KY
05-2025

BBA - Management

University of Louisville
Louisville, KY

Skills

  • Customer service
  • Time management
  • Communication skills
  • Goal oriented
  • Reliable and punctual
  • Problem-solving skills
  • Inventory control
  • Task prioritization
  • Dispute mediation
  • Negotiation tactics

Languages

English
Professional
Croatian
Professional

Certification

Past employment have required training and certification in fields such as CPR, and etc.

References

References available upon request.

Timeline

Group Leader

YMCA Of Greater Louisville
11.2024 - 05.2025

Sales Associate

David's Bridal
02.2024 - 08.2025

Dispatcher

Derby City Express Trucking
01.2023 - 12.2023

High School Diploma -

Atherton High School

BBA - Management

University of Louisville

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