Layla Elhabr
Summary
Dedicated worker with expertise in patient registration, insurance verification, and effective communication. Proven track record in coordinating healthcare services for diverse populations and enhancing patient care through collaboration. Strong interpersonal skills facilitate seamless interactions among patients, providers, and insurance companies, while problem-solving abilities address barriers to care.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Caregiver
ToroHealth
10.2024 - Current
- Assisted clients with bathing, dressing, and personal hygiene to promote comfort and dignity.
- Provided personal care and support for daily living activities.
- Prepared meals based on dietary requirements and assisted with feeding to promote nutrition and health.
- Assisted with medication management under healthcare guidelines.
- Maintained safe, clean living environment to enhance client well-being and comfort.
- Maintained clean and well-organized environment for client happiness and safety.
- Documented patient care and progress notes to support effective treatment planning.
Occupational Care Coordinator
HCA Healthcare
07.2025 - 09.2025
- ,Verified patient medical records for accuracy and completeness in workers’ compensation cases.
- Oversaw referral documentation, ensuring timely processing to support patient care continuity.
- Monitored emails throughout the day to facilitate communication with carriers, adjusters, and clinics regarding claim numbers and patient referrals.
- Conducted thorough documentation reviews to ensure compliance and facilitate proper billing workflows.
- Verified patient medical records for accuracy and completeness in workers’ compensation cases.
- Verified injury type, date of injury, and authorized provider signature for accurate record submission.
Patient Representative
CareNow Urgent Care
11.2024 - 07.2025
- Greeted and assisted patients with check-in/check-out, ensuring a positive and professional first impression.
- Verified insurance eligibility, benefits, and authorizations to ensure accurate billing and reimbursement
- Collected co-pays, processed payments, and balanced daily cash reports.
- Applied HIPAA privacy and security regulations while handling patient information.
- Conducted follow-up calls with discharged patients to monitor post-discharge status and enhance patient satisfaction.
- Prepared faxes, FMLA, disability, and leave-of-absence forms for provider completion by ensuring patient information was accurate and complete prior to submission.
- Increased sales opportunities by identifying customer needs and recommending complementary products.
Sales Lead Keyholder
Intimissimi
10.2023 - 11.2024
- Analyzed sales data and adjusted floor displays to optimize product placement and drive revenue growth.
- Compiled and presented last-year (LY) sales reports and performance summaries to district and regional management for performance evaluation.
- Participated in weekly team meetings to strategize upcoming promotions, align on sales goals, and enhance visual merchandising.
- Provided actionable sales feedback to management to improve overall store performance and customer experience.
- Executed returns and exchanges per company policy, maintaining accuracy and contributing to customer satisfaction.
Lead Beauty Advisor
Kohls Sephora
04.2023 - 10.2023
- Provided personalized skincare guidance tailored to clients' specific concerns, enhancing their overall experience and promoting product effectiveness
- Utilized various application techniques including airbrushing, contouring, highlighting, blending, shading, and color correction
- Resolved guest concerns diplomatically, fostering positive customer relationships and ensuring satisfaction
- Managed inventory by restocking shelves and ensuring merchandise displayed according to visual guidelines to enhance customer shopping experience
- Conducted hourly scans of inventory to ensure accuracy and proper stocking of items
- Maintain and organize work environment by regularly sanitizing makeup stations and tools according to hygiene standards
- Managed daily opening and closing activities including cash register reconciliation, setting up displays, and cleaning tasks
Retail Merchandiser
Ulta
03.2022 - 05.2023
- Managed product displays to improve visual appeal and drive customer engagement.
- Organized product displays in accordance with corporate guidelines.
- Arranged promotional signs and banners throughout the store to attract customer attention.
- Trained new staff on merchandising standards and optimized store layout for better customer flow.
- Collaborated with team members to ensure accurate inventory management and organized stock levels.
- Conducted regular audits of stock levels to ensure availability of products.
- Maintained accurate inventory records of all stock items.
Education
High School Diploma -
Paschal High School
Fort Worth, TXSkills
- Eligibility verification
- 6 years of customer service
- ICD-10 coding
- Clinical documentation
- Medical terminology
- Registration operations
- Patient engagement
- Multitasking
- Analytical thinking
- Organizational skills
- Dependability
- Telephone etiquette
- Elderly care
- Respectful and compassionate
Certification
CMA Certified Medical Assistant - Medical Career Training
Timeline
Occupational Care Coordinator
HCA Healthcare
07.2025 - 09.2025
Patient Representative
CareNow Urgent Care
11.2024 - 07.2025
Caregiver
ToroHealth
10.2024 - Current
Sales Lead Keyholder
Intimissimi
10.2023 - 11.2024
Lead Beauty Advisor
Kohls Sephora
04.2023 - 10.2023
Retail Merchandiser
Ulta
03.2022 - 05.2023
High School Diploma -
Paschal High School