Layla Gamez
Clermont
Summary
Customer-focused hospitality professional with 11 years of experience in the food and beverage industry and 2 years as a Licensed Massage Therapist, bringing a strong foundation in customer service, communication, and professionalism. Experienced in building rapport with guests, working efficiently in fast-paced environments, and delivering exceptional service while maintaining attention to detail. Recognized as a dependable, responsible team player with the ability to multitask, adapt quickly, and create positive guest experiences. Passionate about providing outstanding hospitality and contributing to a high-performing team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Licensed Massage Therapist
Hand and Stone Massage and Facial
Clermont, FL
06.2026 - Current
- Delivered customized massage therapy treatments based on client needs and preferences.
- Enhanced client satisfaction through effective communication and follow-up consultations.
- Educated clients on wellness practices and self-care techniques to promote long-term health.
- Collaborated with team members to maintain a clean, safe, and welcoming environment.
- Increased client retention by establishing strong rapport through attentive listening and empathetic communication.
Licensed Massage Therapist
MassageLuXe
Ocoee, FL
05.2024 - 08.2025
- Provided customized therapeutic and relaxation massages including Swedish, deep tissue and sports massage techniques to diverse clientele.
- Conducted client intake assessments to understand pain points, treatment goals, and contraindications.
- Helped clients reduce chronic pain and muscle tension.
- Built and maintained a recurring client base by delivering excellent service and personalized wellness recommendations.
- Focused on client comfort, professionalism and effective communication.
- Performed therapeutic massage sessions ranging up to 90 minutes.
- Maintained cleanliness and sanitation of treatment rooms in accordance with state and facility guidelines.
Bartender
My Bar Service
Winter Garden, FL
08.2020 - 05.2025
- Welcoming customers and listening to determine beverage preferences and make recommendations
- Positive, engaging personality and professional appearance
- Responsible for setup and breakdown of satellite bars
- Strong task and time management abilities
- Maintaining a clean, sanitized and presentable work station
- Ability to stand, walk and bend for extended periods of time
Bartender
Sheraton Orlando Lake Buena Vista
Orlando, FL
04.2023 - 04.2024
- Demonstrated the ability to multi-task at a face pace while dealing with various situations/individuals
- Positive, engaging personality and professional appearance
- Strong time management abilities
- Maintaining a clean, sanitized and presentable work station
- Eye for detail and understanding of drink mixing tools and techniques
- Capable of working independently and unsupervised
Server
The Grove Resort And Spa
Winter Garden, FL
01.2019 - 02.2023
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
- Managed food and beverage orders efficiently, maintaining accuracy and speed during peak hours.
- Trained new staff on restaurant procedures and best practices for optimal performance.
- Collaborated with kitchen staff to streamline order preparation and enhance dining experience.
- Implemented upselling techniques, increasing overall sales and enhancing guest offerings.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Massage Therapy -
Inspirit School of Healing Arts
Orlando, FL02.2024
Skills
- Interpersonal skills
- Strong multitasking
- Customer service
- Highly reliable
Certification
- Licensed Massage Therapist - February 2024- current
- TIPS - October 2023-Oct 2026
- Food Safety - December 2023-December 2026
Languages
English, Spanish
Timeline
Licensed Massage Therapist
Hand and Stone Massage and Facial
06.2026 - Current
Licensed Massage Therapist
MassageLuXe
05.2024 - 08.2025
Bartender
Sheraton Orlando Lake Buena Vista
04.2023 - 04.2024
Bartender
My Bar Service
08.2020 - 05.2025
Server
The Grove Resort And Spa
01.2019 - 02.2023
Massage Therapy -
Inspirit School of Healing Arts