Layla Hickman
Milton,DE
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Fins Fish House & Raw Bar
01.2022 - 02.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Trained new team members to become quality servers.
Hostess
Fins Fish House & Raw Bar
04.2018 - 01.2022
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Education
Associate of Science - Elementary Education
Delaware Technical And Community College - Owens
Georgetown, DE12.2024
High School Diploma -
Cape Henlopen High School
Lewes, DE06.2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Certification
- Delaware Alcoholic Beverage Server Training Certification.
- Course for Food Safety/ Food Handler Class.
Timeline
Server
Fins Fish House & Raw Bar
01.2022 - 02.2024
Hostess
Fins Fish House & Raw Bar
04.2018 - 01.2022
Associate of Science - Elementary Education
Delaware Technical And Community College - Owens
High School Diploma -
Cape Henlopen High School
- Delaware Alcoholic Beverage Server Training Certification.
- Course for Food Safety/ Food Handler Class.
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