Layla Irk
Auburn,IN
Summary
Dedicated server with exceptional customer service skills, known for managing high-volume dining efficiently. Proven ability to collaborate effectively with teams to enhance guest satisfaction. Understanding of the organizational aspects of an efficient restaurant flow.
Overview
5
5
years of professional experience
Work History
Server
Texas Roadhouse
Auburn, IN
06.2026 - Current
- Provided exceptional customer service by promptly greeting and seating guests.
- Assisted in taking orders accurately and efficiently, ensuring guest satisfaction.
- Demonstrated adaptability by managing high-volume service during peak hours.
- Collaborated with kitchen staff to expedite food preparation and delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Handled cash transactions and processed payments accurately at the register.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Key Hourly
Texas Roadhouse
Auburn, IN
05.2025 - Current
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across the night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Led training sessions for new employees, fostering a culture of continuous learning and development.
Host/To-Go Server
Texas Roadhouse
Auburn, IN
03.2024 - Current
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
- Managed guest seating and waitlists to optimize restaurant flow.
- Collaborated with servers and kitchen staff to ensure smooth operations during peak hours.
- Trained new hosts on company protocols and customer engagement techniques.
- Assisted in maintaining cleanliness and organization of front-of-house areas.
- Monitored dining area for guest satisfaction, proactively addressing needs or issues.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Worked with front-of-house staff to move tables and adjust seating to accommodate groups with special requests.
Church Youth Helper
County Line Church
Auburn, IN
07.2021 - Current
- Contributed to a safe work environment by maintaining cleanliness and order in the workspace.
- Cleaned and straightened work areas to maximize productivity and safety.
- Developed and implemented engaging youth programs fostering spiritual growth and community involvement.
- Engaged youth by following, implementing, and assisting in creating lesson plans.
- Maintained good relationships with parents through regular communication and active participation in planned activities.
- Supervised children's activities, ensuring a safe and engaging environment.
- Managed daily schedules, balancing playtime, meals, and rest periods.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
Volleyball Referee
Self-employeed
Fort Wayne, IN
11.2024 - 04.2025
- Officiated competitive volleyball matches, ensuring adherence to rules and fair play standards.
- Maintained comprehensive knowledge of volleyball rules, updates, and officiating techniques.
- Evaluated player performance and game strategies to enhance overall match quality.
- Communicated effectively with coaches and players to resolve disputes and clarify regulations.
- Coordinated scheduling for multiple matches while managing time efficiently between games.
- Conducted pre-game meetings with team captains, outlining expectations for match conduct and clarifying any rule questions.
- Maintained up-to-date knowledge of volleyball rules and regulations through continuous professional development opportunities.
Education
Bachelor of Science - Exercise Physiology
Ohio Northern University
Ada, OH05-2029
Bachelor of Science - Strength And Conditioning
Ohio Northern University
Ada, OH05-2029
Skills
- Customer service excellence
- Hospitality expertise
- Payment processing
- Menu knowledge
- Cleanliness standards
- High-volume service
- Team collaboration
- Time management
- Decision-making
- Strong work ethic
Timeline
Server
Texas Roadhouse
06.2026 - Current
Key Hourly
Texas Roadhouse
05.2025 - Current
Volleyball Referee
Self-employeed
11.2024 - 04.2025
Host/To-Go Server
Texas Roadhouse
03.2024 - Current
Church Youth Helper
County Line Church
07.2021 - Current
Bachelor of Science - Exercise Physiology
Ohio Northern University
Bachelor of Science - Strength And Conditioning
Ohio Northern University