Layla Klein
Austin,TX
Summary
Detail-oriented team player with strong organizational skills, adept at managing multiple projects simultaneously while maintaining a high level of accuracy. Experienced in coordinating tasks and collaborating with team members to achieve project goals efficiently. Proven track record of delivering high-quality work under tight deadlines, demonstrating a commitment to excellence in all endeavors. Passionate about contributing to a dynamic work environment and continuously seeking opportunities for professional growth and development.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Hardy Doege & Associates, P.C.
Robertsdale, AL
06.2023 - 06.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Aquatics Supervisor
OWA
Foley
07.2022 - 06.2023
- Conducted in-service training, meetings and conferences to share ideas and plan aquatic programs.
- Supervised aquatic staff and administered performance evaluations to communicate expectations .
- Implemented and maintained safety standards and deployed first aid, CPR and other emergency management services.
- Collaborated with cross-functional staff to enrich aquatic programs by coordinating schedule with general program operations.
- Assigned schedules and specific tasks to workers for optimal coverage.
- Facilitated hiring, training and evaluation of staff.
- Boosted loyalty and retained customers by resolving diverse concerns with service or operations.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Administrative Assistant
First Baldwin Land Title
Fairhope
07.2020 - 07.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Lifeguard
Waterville
Gulf Shores
06.2018 - 07.2020
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Administered CPR and first-aid following best practices.
- Scanned main areas to monitor for any safety risks.
- Demonstrated rescue techniques and provided first aid in emergency situations.
- Conducted patrols to identify and help those in need of immediate care and assistance.
Education
High School Diploma -
Heartwood Christian Academy
Mobile05.2020
Skills
- Data Analysis
- Curriculum updates
- Emergency Situations
- Safety Techniques
- Business Operations
- Microsoft Excel
- Guest Relations
- Customer Experience
- Microsoft PowerPoint
- Staff Training
- Data Entry
- Client management systems
- Strong organizational skills
- Receptionist Duties
- Document and file
- Multi-line telephone systems
- Time management
- Microsoft outlook
Timeline
Administrative Assistant
Hardy Doege & Associates, P.C.
06.2023 - 06.2025
Aquatics Supervisor
OWA
07.2022 - 06.2023
Administrative Assistant
First Baldwin Land Title
07.2020 - 07.2022
Lifeguard
Waterville
06.2018 - 07.2020
High School Diploma -
Heartwood Christian Academy