Summary
Overview
Work History
Education
Skills
Accomplishments
Relevant Courses
Timeline
Generic

Layla Kydd

Atlanta,GA

Summary

As a psychology major at Georgia State University and a passionate advocate of mental health, I am thrilled to contribute my interpersonal abilities, compassion, and commitment to a brilliant team. My personal experiences with mental health, as well as my growing professional background, have influenced my capacity to build sympathetic settings and build flourishing relationships with people. Many praise me for my empathetic and comforting demeanor. My number one goal is to fulfill an individual's desire. I believe in acknowledging and respecting efforts, as I always give my best and aim to create a safe space for myself and others.

My experience as a hostess in customer service has improved my capacity to improve client experiences in fast-paced environments. I treat every encounter with warmth and professionalism, from welcoming visitors to arranging reservations. I recognize the value of creating an environment that ensures seamless operations and in times of hardships, possible resolutions. As a family caregiver, I'm skilled in providing a nurturing and secure environment where kids feel supported. Along with managing my daily routine, my kind energy and open communication contribute to developing trust and respect which is important to me.

Overview

1
1
year of professional experience

Work History

Hostess

Angry Crab Shack
Atlanta, GA
08.2023 - 06.2024
  • Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping the dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • I worked with front-of-house staff to move tables and adjust seating to accommodate groups with special requests.
  • Completed daily side work, and opening and closing duties without fail.
  • Organized, stocked, and cleaned the establishment's front lobby during shifts to maintain a welcoming appearance.
  • Backed-up servers by checking on tables and retrieving items for guests.
  • Took initial drink orders and relayed information to the wait staff or bar staff.
  • Proactively assisted servers during busy times, helping to expedite food delivery, and maintain high levels of guest satisfaction throughout their meal.

Family Babysitter

Ladonnias Williams
The Bronx, NY
05.2023 - 08.2023
  • Played games, worked on puzzles, and read books to young children.
  • Served as a positive role model for young children by modeling appropriate language usage, manners, and conflict-resolution methods.
  • Prepare age-appropriate snacks and meals.
  • Promote good behavior by using positive reinforcement techniques, such as praise and rewards.
  • Enhanced children's well-being by providing a safe and nurturing environment.
  • Encourage children to be understanding and patient with others.
  • Taught children basic life skills, manners, and personal hygiene.
  • Communicated with parents regarding children's progress and development, raising any issues.

Education

Bachelor of Arts - Psychology

Georgia State University
Atlanta, GA
05-2025

Skills

  • Customer service
  • Patience and empathy
  • Effective multitasking
  • Cleaning and sanitation
  • Adaptability
  • Dependability
  • Emotional support
  • Conflict resolution
  • Active listening
  • Clear communication
  • Attention to detail
  • Personable nature

Accomplishments

Dean's List: Fall 2022, Fall 2024

Relevant Courses

  • Intro to General Psychology
  • Social Psychology
  • Intro to Positive Psychology
  • Psychopathology Abnormal Psychology
  • Developmental Psychology
  • Cognitive Psychology

Timeline

Hostess

Angry Crab Shack
08.2023 - 06.2024

Family Babysitter

Ladonnias Williams
05.2023 - 08.2023

Bachelor of Arts - Psychology

Georgia State University
Layla Kydd