Layla McFadden
Orlando
Summary
Dynamic retail professional with a proven track record at Bath & Body Works, excelling in customer service and employee training. Adept at cash handling and merchandise display, I foster strong relationships with customers, enhancing satisfaction and loyalty. Recognized for my reliability and critical thinking, I thrive in fast-paced environments while driving sales success.
Overview
7
7
years of professional experience
Work History
Retail Keyholder
Bath & Body Works
01.2024 - Current
- Performed category maintenance by rotating products according to company product rotation policy.
- Mentored new employees on product features, sales techniques, and company procedures to enhance overall team performance.
- Conducted routine audits of store presentation standards, ensuring adherence to visual merchandising guidelines.
- Resolved customer complaints professionally, ensuring their concerns were addressed promptly and effectively.
- Developed strong relationships with customers by actively engaging in conversation about their needs/preferences.
- Ensured timely inventory replenishment, maintaining optimal stock levels for high-demand products.
- Managed the store during the absence of higher-level supervisors, maintaining smooth daily operations and meeting sales goals.
- Increased customer satisfaction by providing exceptional product knowledge and personalized service.
- Fulfilled the sales lead role ensuring all customers were engaged with, according to brand standard, while maintaining inventory levels.
Sales Associate
Bath & Body Works
08.2022 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Babysitter
Care.com Inc
06.2018 - 08.2022
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
Education
Full Specialist License - Esthetics
Aveda Institute
Winter Park, FL10-2025
Skills
- Cash handling accuracy
- Employee training
- Merchandise display
- Customer service
- Store recovery processes
- Willingness to learn
- Teamwork and collaboration
- Multitasking and prioritizing
- Attention to detail
- Reliability
- Critical thinking
- Adaptability and flexibility
- Relationship building
Timeline
Retail Keyholder
Bath & Body Works
01.2024 - Current
Sales Associate
Bath & Body Works
08.2022 - 01.2024
Babysitter
Care.com Inc
06.2018 - 08.2022
Full Specialist License - Esthetics
Aveda Institute
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