Layla Medina
Los Angeles,CA
Summary
Accomplished Pharmacy Technician with a proven track record at Rite Aid for enhancing workflow efficiency and excelling in customer service. Demonstrates exceptional problem-solving abilities and fluency in Spanish, ensuring seamless communication. Trained peers, significantly improving service quality. Skilled in HIPAA compliance and workflow optimization, contributing to a positive impact on pharmacy operations and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Pharmacy Technician
Rite Aid
09.2019 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Pharmacy Technician
Walgreen's Pharmacy
10.2013 - 08.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate record
- filled prescriptions, and prepared prescription labels with absolute accuracy.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Pharmacy Technician
USC Plaza Pharmacy
11.2013 - 01.2015
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Customer Service Representative
Le Chef Bakery
02.2012 - 09.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Responded to customer requests for products, services, and company information.
Education
Certified Pharmacy Technician -
East Los Angeles Occupational Center
Los Angeles, CA08.2013
Skills
Problem-solving skills
Team Collaboration
Confidentiality and HIPAA
Workflow Optimization
Answering customer questions
Active Listening
Customer Service
Problem-solving abilities
Customer Relation
Fluent Bilingualism in Spanish
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
Rite Aid
09.2019 - Current
Pharmacy Technician
USC Plaza Pharmacy
11.2013 - 01.2015
Pharmacy Technician
Walgreen's Pharmacy
10.2013 - 08.2019
Customer Service Representative
Le Chef Bakery
02.2012 - 09.2012
Certified Pharmacy Technician -
East Los Angeles Occupational Center
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