Layla Moureau
Salem,IL
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Certified Pharmacy Technician
Walmart
Salem, IL
10.2010 - Current
- Processed prescriptions using Walmart pharmacy systems and verified patient information
- Assisted pharmacists with prescription preparation and medication dispensing
- Answered customer questions and provided courteous pharmacy support
- Managed prescription pickup and drop-off at Walmart pharmacy counter
- Oversaw inventory management by tracking stock levels and ensuring proper organization, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
Customer Service Manager
Walmart
Salem, IL
03.2003 - 10.2010
- Resolved escalated customer concerns with clear communication and calm judgment.
- Monitored staff performance to ensure adherence to customer service standards.
- Led customer service desk operations using Walmart policies and store procedures.
- Coordinated schedules, coverage, and daily workflow over cashiers.
Education
Centralia High School
Centralia, ILSkills
- Prescription processing
- Medication dispensing
- Insurance verification
- Insurance claims
- Regulatory compliance
- HIPAA regulations
- Pharmaceutical calculations
- Attention to detail
- Multitasking
- Issue resolution
- Customer support
- Cash handling
- New hire onboarding
Certification
Cpr certified
PChT
Certified in Immunization Administration
References
References available upon request.
Timeline
Certified Pharmacy Technician
Walmart
10.2010 - Current
Customer Service Manager
Walmart
03.2003 - 10.2010
Centralia High School