Layla Ortiz
Lexington,KY
Summary
Ambitious and hardworking college student with a diverse background in hospitality and entrepreneurship. Successfully balanced academics with managing a small business, The Teeny Bikini, while gaining valuable customer service experience at Winston’s Grille. Proven leadership and teamwork skills. Strong communication abilities, time management, and an entrepreneurial mindset, with a passion for delivering excellent customer service and driving business growth. Eager to leverage skills in a dynamic work environment while continuing to pursue personal and professional development.
Overview
6
6
years of professional experience
Work History
Hostess
Winston's Grille
Raleigh, NC
05.2022 - 09.2024
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Greeted guests upon arrival and escorted them to their tables.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Developed long-term relationships with customers to increase opportunities for repeat business.
Business Owner
The Teeny Bikini
Raleigh, NC
01.2019 - 08.2022
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Formed and sustained strategic relationships with clients.
- Implemented successful business strategies to increase revenue and target new markets.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Education
High School Diploma -
Cardinal Gibbons High School
Raleigh, NC05-2024
Skills
- Sales strategics
- Task delegation
- Work Planning and Prioritization
- Customer service
- Financial management
- Order packaging
- Upselling techniques
- Work ethic and integrity
- Time management skills
Affiliations
- Cardinal Gibbons Varsity Cheerleading Team (2020-2023)
- National Honors Society (2023-2024)
- National Honors Society for High School Scholars (2-23-2024)
Accomplishments
- Three State Championship titles
- A/B Honor Roll
Timeline
Hostess
Winston's Grille
05.2022 - 09.2024
Business Owner
The Teeny Bikini
01.2019 - 08.2022
High School Diploma -
Cardinal Gibbons High School
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