Layla Ortiz
Lexington,KY
Summary
Ambitious and hardworking college student with a diverse background in hospitality and entrepreneurship. Demonstrated ability to lead teams and work collaboratively. Exceptional communication skills, effective time management, and a natural entrepreneurial mindset, all combined with a genuine passion for delivering exceptional customer service and driving business growth. Excited to apply these skills in a dynamic work environment, while continuously seeking personal and professional growth opportunities.
Overview
6
6
years of professional experience
Work History
Hostess
Winston's Grille
05.2022 - 09.2024
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Greeted guests upon arrival and escorted them to their tables.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Developed long-term relationships with customers to increase opportunities for repeat business.
Business Owner
The Teeny Bikini
01.2019 - 08.2022
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Formed and sustained strategic relationships with clients.
- Implemented successful business strategies to increase revenue and target new markets.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Education
High School Diploma -
Cardinal Gibbons High School
05-2024
Skills
- Sales strategics
- Task delegation
- Work Planning and Prioritization
- Customer service
- Financial management
- Order packaging
- Upselling techniques
- Work ethic and integrity
- Time management skills
Affiliations
- Cardinal Gibbons Varsity Cheerleading Team (2020-2023)
- National Honors Society (2023-2024)
- National Honors Society for High School Scholars (2-23-2024)
Accomplishments
- Three State Championship titles
- A/B Honor Roll
- Dean's List
- NHS
Education and Training
other
Timeline
Hostess
Winston's Grille
05.2022 - 09.2024
Business Owner
The Teeny Bikini
01.2019 - 08.2022
High School Diploma -
Cardinal Gibbons High School