Layla Poe
Charlotte,NC
Summary
Creative professional with a diverse background in customer service and social media marketing. Proven ability to develop engaging content and resolve customer issues efficiently. Eager to leverage skills in time management and collaboration to drive impactful outcomes.
Overview
4
4
years of professional experience
2026
2026
years of post-secondary education
Work History
Barista
Starbucks
Charlotte, NC
08.2024 - Current
- Prepared and served high-quality coffee beverages to customers.
- Maintained cleanliness and organization of the workspace and equipment.
- Provided exceptional customer service in fast-paced environments.
- Managed cash register and processed customer transactions accurately.
- Collaborated with team members to meet daily operational goals.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
Social Media Marketer
LIVE GOOD
Jupiter, Florida
05.2022 - Current
- Developed engaging content for multiple social media platforms.
- Developed creative ideas for content curation based on audience interests and preferences.
- Assisted in creating strategies for paid advertising campaigns on different platforms.
- Organized giveaways and contests aimed at increasing user engagement.
- Created engaging multimedia content, including graphics, videos, and blog posts.
Education
Penn Foster Career School
Scranton, PASkills
- Customer service
- Team collaboration
- Problem resolution
- Time management
- Content creation
- Cash handling
- Training and development
- Product upselling
- Social media marketing
- Digital advertising
Timeline
Barista
Starbucks
08.2024 - Current
Social Media Marketer
LIVE GOOD
05.2022 - Current
Penn Foster Career School