Layla Priest
Lithonia,GA
Summary
Personable and dedicated Customer Service Representative with extensive experience in the service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Store Associate
Dollar Tree
Lithonia, GA
08.2024 - Current
- Provided cash register operations and handled customer payments.
- Assisted customers with product selection, pricing and availability.
- Stocked shelves with merchandise and maintained inventory levels.
- Organized store displays to ensure maximum visibility of products.
- Ensured the cleanliness and tidiness of the store.
- Addressed customer complaints in a professional manner.
- Performed daily opening and closing procedures for store operation.
Assistant Manager
Skye Group Construction Co.
Conyers, GA
01.2019 - 12.2021
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Built loyal clientele through friendly interactions and consistent appreciation.
Cashier
Ctown
Queens, NY
02.2017 - 03.2019
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Campaining
Andrew Cuomo Campaign
Queens, NY
01.2017 - 12.2017
- Analyzed data gathered during field work and prepared reports summarizing results.
- Collaborated with other canvassers in order to maximize effectiveness of door-knocking efforts.
- Greeted potential voters door-to-door and provided them with campaign information.
- Conducted surveys to measure public opinion regarding relevant issues.
Education
Some College (No Degree) - Business And Art
Queensborough Community College of The City University of New York
Oakland Gardens, NYSkills
- Operations Management
- Strategic Planning
- Business Development
- Consulting
- Sales and Marketing
- Customer Rapport
- Product Branding
- Customer Relationship Management (CRM)
Timeline
Store Associate
Dollar Tree
08.2024 - Current
Assistant Manager
Skye Group Construction Co.
01.2019 - 12.2021
Cashier
Ctown
02.2017 - 03.2019
Campaining
Andrew Cuomo Campaign
01.2017 - 12.2017
Some College (No Degree) - Business And Art
Queensborough Community College of The City University of New York
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