Layla Salazar
Houston
Summary
Professional with thorough expertise in financial services and customer support, prepared for role of Telephone Banker. Strong focus on building client relations, resolving inquiries efficiently, and ensuring customer satisfaction. Adept at team collaboration, adaptable to evolving needs, and skilled in communication, problem-solving, and time management. Dependable in delivering consistent results and maintaining high standards.
Overview
6
6
years of professional experience
Work History
Telephone Banker
JPMorgan Chase
Houston, TX
10.2024 - Current
- Managed high-volume inbound calls, delivering excellent customer service and resolving banking inquiries. Efficiently processed account transactions while ensuring accuracy and compliance with regulations. Educated clients on product features to enhance their understanding of banking services. Maintained high service standards, consistently meeting performance metrics, and collaborated with team members to improve call handling procedures. Acted as a Disney WOW call champion, coaching peers on best practices to enhance AHT, survey results, and quality. Led marketing and communications for the Volunteer Chapter in Houston, collaborating on newsletters to promote recent events.
Designated Sales Associate
Nordstrom
Houston, TX
07.2023 - 10.2024
- As a Designated Sales Associate at Nordstrom for House of CB, I built strong brand relationships through personalized service and ongoing communication, developed product knowledge to enhance customer service, exceeding customer expectations and gaining insights into client preferences. I achieved sales targets, trained associates, and managed inventory while marketing sales and store events.
Team Member
Shake Smart
San Marcos, TX
03.2023 - 05.2023
- Worked part-time at Texas State University, maintaining a clean and organized environment, providing excellent customer service, preparing food and beverage orders, handling cash and credit transactions, and communicating product information clearly while adhering to company guidelines.
Hostess/Busser
Cheddar's Scratch Kitchen
San Marcos, TX
11.2022 - 03.2023
- I worked part-time as a hostess and busser at Cheddar's Scratch Kitchen, managing guest seating and flow, maintaining a clean and organized dining area, and supported wait staff to improve service. My role involved effective communication with guests and team members, ensuring a smooth and welcoming dining experience.
Data Entry Clerk/Law Assistant
Webster Vicknair MacLeod
Houston, TX
04.2020 - 08.2022
- During three summers in high school, I worked at The Webster Vicknair MacLeod, managing office records, maintaining the customer database, preparing digital files, and providing administrative support. I handled client communications, supported trials, and demonstrated proficiency in Microsoft Excel, Word, Outlook, Access, and PowerPoint. I developed professionalism, managed time effectively, and maintained attention to detail.
Education
Bachelor of Arts - Integrated Studies, Minor in Marketing
Texas State University
San Marcos, TX08-2026
Associate - General Studies
San Jacinto Community College
Pasadena, TX05-2022
Diploma - undefined
Pasadena Memorial High School
Pasadena, TX05-2022
Skills
- Customer service, Communication skills, Organizational skills, Marketing, Time management, Sales, Call handling, Banking regulations, Teamwork and collaboration, Adaptability, Problem-solving aptitude, Online and traditional marketing, Business communications
Timeline
Telephone Banker
JPMorgan Chase
10.2024 - Current
Designated Sales Associate
Nordstrom
07.2023 - 10.2024
Team Member
Shake Smart
03.2023 - 05.2023
Hostess/Busser
Cheddar's Scratch Kitchen
11.2022 - 03.2023
Data Entry Clerk/Law Assistant
Webster Vicknair MacLeod
04.2020 - 08.2022
Diploma - undefined
Pasadena Memorial High School
Bachelor of Arts - Integrated Studies, Minor in Marketing
Texas State University
Associate - General Studies
San Jacinto Community College