Layla Salazar
Houston
Summary
Experienced in delivering outstanding customer service and office assistance, specializing in filing and data entry with strong skills in communication, problem-solving, organization, and client satisfaction. Proven ability to maintain accurate records, and ensure efficient office operations. Eager to learn and improve skills for future opportunities and challenges, with a strong ability to stay focused and complete tasks and projects efficiently.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Marketing Assistant
JPMorgan Chase
Houston, TX
02.2026 - Current
- Collaborated with cross-functional teams to lead brainstorming sessions that generated innovative marketing strategies and increased engagement for volunteer initiatives. Created and distributed newsletters promoting upcoming volunteer events, providing clear registration information and encouraging participation. Supported the Chase Volunteer Chapter by coordinating volunteer events, organizing event details, and preparing published announcements to ensure effective communication and successful program execution.
Telephone Banking Specialist
JPMorgan Chase
Houston, TX
10.2024 - Current
- Provided exceptional customer service by resolving banking inquiries and account issues efficiently while utilizing banking software to accurately manage accounts and process transactions. Educated customers on financial products and services to improve financial understanding and collaborated with cross-functional teams to enhance operational efficiency and the overall customer experience.
Designated Sales Associate
Nordstrom
Houston, TX
07.2023 - Current
- As a Designated Sales Associate at Nordstrom for House of CB, I built strong brand relationships through personalized service and ongoing communication, developed product knowledge to enhance customer service, exceeding customer expectations and gaining insights into client preferences. I achieved sales targets, trained associates, and managed inventory while marketing sales and store events.
Team Member
Shake Smart
San Marcos, TX
03.2023 - 05.2023
- Worked part-time at Texas State University, maintaining a clean and organized environment, providing excellent customer service, preparing food and beverage orders, handling cash and credit transactions, and communicating product information clearly while adhering to company guidelines.
Hostess/Busser
Cheddar's Scratch Kitchen
San Marcos, TX
11.2022 - 03.2023
- Worked part-time as a hostess and busser at Cheddar's Scratch Kitchen, managing guest seating and flow, maintaining a clean and organized dining area, and supported wait staff to improve service. My role involved effective communication with guests and team members, ensuring a smooth and welcoming dining experience.
Data Entry Clerk/Law Assistant
Webster Vicknair MacLeod
Houston, TX
04.2020 - 08.2022
- During three summers in high school, I worked at The Webster Vicknair MacLeod, managing office records, maintaining the customer database, preparing digital files, and providing administrative support. I handled client communications, supported trials, and demonstrated proficiency in Microsoft Excel, Word, Outlook, Access, and PowerPoint. I developed professionalism, managed time effectively, and maintained attention to detail.
Education
Associates - General Studies
San Jacinto Community College
Pasadena, TX05-2022
Bachelor of Arts - General Studies
Texas State University
San Marcos, TX08-2026
Skills
- Customer service,
- Communication skills
- Organizational skills,
- Marketing
- Time management
- Sales
- Team collaboration
- Organization, prioritizing, and multi-tasking
- Online and traditional marketing
- Flexible and adaptable
- Administrative support
Certification
The New School Parsons in Fashion Industry Essentials
Timeline
Marketing Assistant
JPMorgan Chase
02.2026 - Current
Telephone Banking Specialist
JPMorgan Chase
10.2024 - Current
Designated Sales Associate
Nordstrom
07.2023 - Current
Team Member
Shake Smart
03.2023 - 05.2023
Hostess/Busser
Cheddar's Scratch Kitchen
11.2022 - 03.2023
Data Entry Clerk/Law Assistant
Webster Vicknair MacLeod
04.2020 - 08.2022
Associates - General Studies
San Jacinto Community College
Bachelor of Arts - General Studies
Texas State University