Layla Smith

West Richland,WA

Summary

I am energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. I Have a great understanding of sales principles and customer service techniques. Those skills combined with effective communication and organizational skills makes me a great fit for any position.

Overview

year of professional experience

Work History

Sales Associate

Sally Beauty

05.2024 - Current

Built relationships with customers to encourage repeat business.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Prepared merchandise for sales floor by pricing or tagging.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Completed opening/closing shift duties including but not limited to, handling paperwork, resetting the store to ensure clean and organized store environment and closing a till.

Education

Associate of Arts - Architecture

Columbia Basin College

Pasco, WA

06-2025

High School Diploma -

Hanford High School

Richland, WA

02-2024

Skills

Time management
Problem-solving skills
excellent people skills
Exceptional customer service

Cash handling accuracy
POS system operation
Store opening and closing

Interests

Graphic Design
Avid Reader
Enjoy participating in any outdoor activity for overall physical and mental well-being
Backpacking and Hiking
Gym Workouts
Learning new cooking techniques and expanding my culinary skills

Timeline