Layla Vazquez
Phoenixville,PA
Summary
Customer-savvy Job Title accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Baker
Insomnia Cookies
Phoenixville, PA
04.2023 - Current
- Produced consistently high-quality baked goods for customers.
- Managed customer service operations, including taking orders and resolving complaints.
- Trained and supervised new employees on bakery operations and procedures.
- Analyzed customer preferences to design and create tailored products.
- Followed food safety standards when handling ingredients.
Hostess
Bistro On Bridge
Phoenixville, PA
05.2021 - 10.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Accommodated special seating requests for guests to enhance satisfaction.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
Education
Ged -
Phoenixville Area High School
Phoenixville, PASkills
- Recipe Development
- Customer Service
- Kitchen Equipment Operation
- Kitchen Safety
- Food Safety
- Opening and Closing Duties
- Adaptive and Creative
- Team Player
- Food Safety and Sanitation
- Quality Control
- Active Listener
- Cleanliness standards
Timeline
Baker
Insomnia Cookies
04.2023 - Current
Hostess
Bistro On Bridge
05.2021 - 10.2023
Ged -
Phoenixville Area High School