Layla Williams

• Enhanced customer experience by promptly addressing inquiries and resolving issues related to auto insurance policies.
• Maintained up-to-date knowledge of industry trends and regulations, ensuring compliance and effective communication of changes to clients.
• Educated clients on available auto insurance products, empowering them to make informed decisions regarding their coverage options.
• Provided exceptional service through timely follow-ups with clients, keeping them informed throughout the claims process.

* Scheduled patient appointments in respective doctors' calenders and followed up with reminder phone calls

* Obtained data such as patient insurance ID, insurance provider, and medical codes to properly file insurance claims.

* Verify insurance and communicated coverage to staff and patients.

* Assured timely verification of insurance benefits prior to patient procedures or appointments.

* Checked documents for accuracy and validity on updated systems.

* Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.

* Filed and tracked insurance claims and communicated claims status to patients.

* Trained junior clerical staff on department procedures.