Layla Woolridge
Hendersonville,TN
Summary
Proactive and caring worker with years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference. Dedicated to provide students with safe and nurturing learning environment. Possesses excellent communication, interpersonal and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure a position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
NVT Staffing
12.2021 - 09.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Preschool Assistant Teacher
Southern Stars Montessori
10.2022 - 10.2023
- Assisted teacher by developing lesson plans to meet educational goals for each child.
- Delivered clear, concise instructions to children to aid in each student's decision-making.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Organized and supervised large and small group activities.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Prepared for lessons by gathering educational materials and setting up equipment.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Food Service Worker
Non Profit Organization
02.2022 - 04.2022
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Made food according to standard recipes with requested changes for customer satisfaction.
Daycare Teacher
Angels Watching Over Me Academy
05.2022 - 09.2022
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Implemented curriculum to enhance classes with learning-focused activities.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Actively encouraged children to develop their communication, problem-solving and social skills.
Lifeguard
Ellen E . Linson Splash Park
05.2018 - 09.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Educated patrons on safety protocols and enforced safety rules.
- Entered water immediately to pull struggling swimmers to safety.
Patient Concierge
Doctors Community Hospital
06.2018 - 08.2018
- Maintained clean and safe environment to promote patient safety and comfort.
- Answered patient assistance calls, assessed needs, and offered offered support.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Responded to inquiries by directing calls to appropriate personnel.
Preschool Teacher
McNeilly Center For Children
11.2023 - Current
- Enhanced student reading skills by implementing engaging literacy activities and utilizing age-appropriate books.
- Assisted in the assessment of each student''s abilities, tailoring instruction to meet individual needs and learning styles.
- Evaluated student performance regularly through observation, assessment tools, and parent-teacher conferences to ensure academic growth was being achieved consistently across all areas of development.
- Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Modeled positive behavior and communication skills for students.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
Education
Bachelor Of Music Education (Present) -
Tennessee State University
Nashville, TNHigh School Diploma -
Parkdale High School
Riverdale, MDSkills
- Leadership
- Lesson Planning
- Motivating and Inspiring Students
- Progress Tracking and Reporting
- Basic Skills Teaching
- Decision-Making
- Strong Work Ethic and Dependable
- First Aid and CPR
Timeline
Preschool Teacher
McNeilly Center For Children
11.2023 - Current
Preschool Assistant Teacher
Southern Stars Montessori
10.2022 - 10.2023
Daycare Teacher
Angels Watching Over Me Academy
05.2022 - 09.2022
Food Service Worker
Non Profit Organization
02.2022 - 04.2022
Customer Service Representative
NVT Staffing
12.2021 - 09.2022
Patient Concierge
Doctors Community Hospital
06.2018 - 08.2018
Lifeguard
Ellen E . Linson Splash Park
05.2018 - 09.2021
Bachelor Of Music Education (Present) -
Tennessee State University
High School Diploma -
Parkdale High School