Laylah Kines
Corona,CA
Summary
Resourceful individual with hands-on experience in high-pressure retail and restaurant settings. Known for strong decision-making skills and effective communication, ready to leverage expertise to drive customer engagement and satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Advocate
Target
Norco, CA
10.2024 - 04.2026
- Assisted customers with product inquiries and service-related issues to enhance shopping experience.
- Resolved customer complaints efficiently, ensuring satisfaction and loyalty through effective communication.
- Collaborated with team members to improve service processes and streamline customer interactions.
- Educated customers on current promotions and loyalty programs, increasing engagement and participation.
- Adapted quickly to changing priorities, consistently meeting the demands of a dynamic retail environment.
Crew Member
Raising Cane's Restaurants
Fullerton, CA
08.2023 - 06.2024
- Delivered exceptional customer service in high-volume restaurant environment.
- Operated cash register and managed accurate cash handling processes.
- Prepared food items following safety and quality standards consistently.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Maintained cleanliness and organization of workstations to enhance productivity.
- Worked front counter, drive-thru and other areas.
Restaurant Hostess
Tomo Cuisine
Goodyear, AZ
12.2022 - 12.2023
- Greeted and seated guests, ensuring timely service and positive first impressions.
- Managed reservations and waitlists using digital scheduling systems for efficient table turnover.
- Collaborated with servers to communicate guest needs and enhance dining experiences.
- Trained new host staff on customer service protocols and restaurant procedures.
- Coordinated with kitchen staff to ensure smooth service flow during peak hours.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Education
High School Diploma -
Katella High School
Anaheim, CA05.2024
Skills
- Decision-making skills
- Customer service background
- Complaint handling
- Complex Problem-solving
- Teamwork
- Multitasking
- Calm and professional under pressure
- Reliability
- Active listening
- Effective communication
Certification
- CPR Certification
Languages
Spanish
Native or Bilingual
Timeline
Service Advocate
Target
10.2024 - 04.2026
Crew Member
Raising Cane's Restaurants
08.2023 - 06.2024
Restaurant Hostess
Tomo Cuisine
12.2022 - 12.2023
High School Diploma -
Katella High School