Laylah Williams
Clinton,MS
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Client Specialist
Funtime Preschool
Clinton, MS
12.2022 - 12.2023
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Identified opportunities to improve processes related to client services.
- Trained new employees on company timekeeping systems.
- Responded to employee inquiries regarding payroll and timekeeping.
Customer Service Representative
Chic-Fil-A
Clinton, MS
08.2021 - 12.2022
- Gathered customer feedback through surveys and used the data to improve customer service.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
High School Diploma -
Clinton High School
Clinton, MS05-2022
Some College (No Degree) - Health Sciences
Hinds Community College
Raymond, MSSkills
- Regulatory Compliance
- Order Processing
- Quality Control
- Direct Sales
- Customer Service
- Strong Verbal Communication
- Time Management
Certification
- Frequent compliments from previous managers on how hard-working and determined I am
Timeline
Client Specialist
Funtime Preschool
12.2022 - 12.2023
Customer Service Representative
Chic-Fil-A
08.2021 - 12.2022
High School Diploma -
Clinton High School
Some College (No Degree) - Health Sciences
Hinds Community College
- Frequent compliments from previous managers on how hard-working and determined I am
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