Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laylen Diggs

Tempe,AZ

Summary


Professional hospitality worker with proven record of delivering exceptional guest experiences. Skilled in customer service, conflict resolution, and multitasking in fast-paced environments. Strong focus on teamwork and adaptability ensures seamless operations and high satisfaction. Known for reliability, communication skills, and positive attitude.

Overview

4
4
years of professional experience

Work History

Restaurant Manager

Zipps Sports Grill
09.2024 - Current
  • My current role I am responsible for supervising FOH and BOH ensuring they remain on task throughout their shifts.
  • I have interviewed and hired new servers, bartenders, and cooks.
  • In addition I do weekly inventory of our liquor, chemicals, and FOH products.
  • I also am on the floor throughout my shift interacting with guests and making sure our steps of service have been met throughout their visit with us.

Event Hostess

Andretti Indoor Karting and Games
02.2023 - 08.2024
  • I was the first person of contact with guests for either corporate or birthday events.
  • I supervised all activities while ensuring that guests are pleased with their visit.
  • I ensured that each event space was set up properly per the event contract.
  • I remained with all guests throughout their event and took care of any needs.

Veterinary Assistant/Receptionist

Animal Medical Center of Casa Grande
02.2021 - 08.2023
  • I performed administrative and business management tasks such as scheduling appointments, accepting payments from clients, and maintaining patient records.
  • I also advised animal owners regarding sanitary measures, feeding, general care, medical conditions or treatment options.

Education

HS Diploma -

ASU Preparatory Academy
Mesa, AZ
05.2020

Skills

  • Customer engagement
  • Point of sale (POS) system operation
  • Food service background
  • Effective time management
  • Team player attitude
  • Food and beverage expertise
  • Strong interpersonal skills
  • Cash handling experience
  • Hospitality service expertise
  • Strong multitasking
  • Highly reliable
  • Outgoing personality

Timeline

Restaurant Manager

Zipps Sports Grill
09.2024 - Current

Event Hostess

Andretti Indoor Karting and Games
02.2023 - 08.2024

Veterinary Assistant/Receptionist

Animal Medical Center of Casa Grande
02.2021 - 08.2023

HS Diploma -

ASU Preparatory Academy

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