Layllah Mujahid
Dayton,OH
Summary
Proven track record in enhancing customer satisfaction and loyalty at CareSource, adept in complaint resolution and active listening. Spearheaded team initiatives at Sephora USA, boosting morale and reducing turnover. Excel in Microsoft Excel and critical thinking, with a knack for multitasking and maintaining confidentiality. Achieved significant improvements in client and student outcomes through innovative problem-solving and effective communication. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Representative
CareSource
08.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Maintained a well-organized filing system for easy document retrieval, improving overall productivity.
- Assisted in preparing timely and accurate reports for management decision-making purposes.
- Contributed to a positive work atmosphere through proactive communication and collaborative problem-solving efforts.
- Handled sensitive information with discretion, maintaining strict confidentiality at all times.
Sales and Service Team Leader
Sephora USA
06.2021 - 08.2022
- Drove team revenue totals by bringing in top sales numbers.
- Conducted regular evaluations of staff performance to identify areas for improvement and opportunities for professional growth.
- Reduced employee turnover rate by fostering a positive work environment through effective leadership and open communication.
- Spearheaded initiatives aimed at boosting employee morale, such as recognition programs and team-building activities that fostered camaraderie among colleagues.
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Sanitized makeup tools to avoid spread of infection.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
Summer School Teacher
Private Tutoring
06.2018 - 08.2019
- Assessed student progress and provided constructive feedback, enabling students to make continuous improvements.
- Managed classroom behavior effectively using positive reinforcement strategies, cultivating an inclusive and respectful learning community.
- Implemented reading and writing workshops to increase student literacy
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Developed strong relationships with parents and guardians to encourage collaboration in supporting student success.
- Prepared and implemented lesson plans covering required course topics.
ISSA Personal Trainer /Consultant Nutritionist
Elite Gym
07.2017 - 03.2019
- Increased client satisfaction by developing personalized fitness plans tailored to individual needs and goals.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
- Explored alternate exercise options for clients with physical limitations or injuries, ensuring they could safely and effectively reach their fitness goals.
- Developed healthy eating meal plans for clients to provide holistic approach.
- Demonstrated proper form and technique to prevent injury.
- Motivated participants through one-on-one instruction and positive feedback.
- Educated clients on proper exercise technique, reducing risk of injury during workouts.
Group Exercise Instructor
The Butterfly Health Club
02.2014 - 08.2016
- Enhanced participant satisfaction by tailoring exercise routines to suit individual needs and preferences.
- Developed exercise programs for groups of 30.
- Facilitated a welcoming atmosphere within each class session, encouraging open communication among participants about their progress and challenges faced during workouts.
- Maintained class attendance records and documented clients' progress toward stated goals.
- Promoted a healthy lifestyle beyond the classroom setting by sharing relevant articles, tips, and resources via social media platforms or email newsletters.
- Ensured safety of participants through proper technique instruction and adherence to gym policies.
- Led high-energy classes that catered to various skill levels and physical abilities, ensuring all participants felt included and challenged.
- Performed fitness assessments of all new clients.
- Provided one-on-one coaching sessions when needed, offering personalized guidance for clients seeking additional support in reaching their fitness goals.
- Developed lasting relationships with participants, resulting in a loyal following of clients who frequently attended classes.
Teachers Aid
Temp Service
10.2008 - 02.2014
- Assisted teachers with supervision and care of group of 28 Students ages differ.
- Supported student physical, mental, and social development through tutoring.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported student learning objectives through personalized and small group assistance.
- Supported classroom activities, tutoring, and reviewing work.
- Distributed learning materials such as worksheets, textbooks and group assignments.
- Supported classroom maintenance and upkeep, organizing books and materials.
Teacher Educator
Al Jidara Nursery
06.2010 - 08.2010
- Developed differentiated instruction strategies to accommodate diverse learning styles, resulting in improved student outcomes.
- Established positive classroom environments that fostered open communication and collaboration between students.
- Increased student engagement by incorporating hands-on activities and group projects into lesson plans.
- Built strong rapport with parents/guardians through consistent communication about individual student progress, fostering collaborative partnerships that supported academic achievement.
- Boosted students'' critical thinking skills through the implementation of inquiry-based learning methods.
- Led after-school tutoring sessions for struggling students, increasing their confidence in subject areas and improving overall academic success.
Education
GED -
Seattle South Central Community College
Seattle, WA02.2013
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Computer Proficiency
- Complaint Handling
- Money handling abilities
- Scheduling
- Call Management
- Documentation
- Product Knowledge
- Document Preparation
- Proofreading expertise
- Calendar Management
- Travel Arrangements
- Verbal and written communication
- Office Administration
- Confidentiality understanding
- Multitasking and Time Management
- Fast Learner
- Clear Communication
Certification
- Certified ISSA Personal Trainor and Nutrtion, -2015
- Licensed Makeup Artist Sephora - 2021
- Licensed Zumba instructor - 2015
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
CareSource
08.2022 - Current
Sales and Service Team Leader
Sephora USA
06.2021 - 08.2022
Summer School Teacher
Private Tutoring
06.2018 - 08.2019
ISSA Personal Trainer /Consultant Nutritionist
Elite Gym
07.2017 - 03.2019
Group Exercise Instructor
The Butterfly Health Club
02.2014 - 08.2016
Teacher Educator
Al Jidara Nursery
06.2010 - 08.2010
Teachers Aid
Temp Service
10.2008 - 02.2014
GED -
Seattle South Central Community College