Laylu Sandusky
Long Beach,CA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking entry level part time position. Linked-in certified
Overview
4
4
years of professional experience
22
22
Certifications
Work History
Hostess
Saint And Second
06.2022 - 12.2022
- Answered customer questions about hours, seating and menu information.
- Used cash registers and credit card machines to cash out customers.
- Took over 120 reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
FOH/BOH Team Member
Soho Warehouse
11.2019 - 03.2020
- Treat Customers with urgency and care
- Disinfected frequently touched between guests to minimize infection risks.
- Helped over 200 guests at tables and rooms when in need of assistance.
- Carried out complete opening, closing and shift.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customers' questions, recommended items and recorded order information.
Scanning Clerk
Health Medical Management Inc
05.2019 - 11.2019
- Computer Tasks
- Organizing Patients Files
- Create Letters
- Sending documents
- Double-checked completed work and staged in appropriate areas for supervisor approval.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
- Complied with company policies and safety protocols to maintain safety and operational performance of copy machines
Education
No Degree - Film Production
Long Beach City College
Long Beach, CA06.2026
No Degree - Child Development
Cerritos College
Cerritos, CA2021
High School Diploma -
Downey High School- Downey Unified School District
Downey, CA05.2019
Skills
- Excellent customer service and communication skills
- Great time management and organizational skills
- Phone Inquiries
- Sales and social media Marketing
- Attention to Detail
- Stocking and Replenishing
- Product and Service Sales
- Hospitality and Accommodation
- Meditation and Yoga
Certification
- LINKED IN CERTIFICATIONS
- Design infographics
- Social media marketing foundations
- Viral marketing
- Infographic design
- Influencer and content marketing foundations
- adobe spark post and Canva
- Handling abusive customers
- Forgiveness and Gratitude mediation
- Body language
- Marketing on twitter, Instagram, Facebook and Tiktok
- The Science of Compassion
- Sky and Chair Yoga
Future certifications
500 hr Yoga certification
mindfulness meditation certification
hubspot social media marketing certification
Timeline
Hostess
Saint And Second
06.2022 - 12.2022
FOH/BOH Team Member
Soho Warehouse
11.2019 - 03.2020
Scanning Clerk
Health Medical Management Inc
05.2019 - 11.2019
No Degree - Film Production
Long Beach City College
No Degree - Child Development
Cerritos College
High School Diploma -
Downey High School- Downey Unified School District
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