Layna Roos
Grosse Ile,MI
Summary
Dynamic and adaptable professional with a proven track record at Lloyds Bar and Grill, excelling in customer service and team collaboration. Enhanced guest satisfaction by optimizing seating arrangements and managing high-pressure situations. Skilled in multitasking and effective time management, consistently maintaining high standards and improving operational efficiency by 20%.
Overview
1
1
year of professional experience
Work History
Host
Lloyds Bar and Grill
01.2024 - 03.2025
- Greeted and seated guests, ensuring positive first impressions and efficient flow of service.
- Managed reservation systems, optimizing seating arrangements for peak periods.
- Collaborated with front-of-house staff to enhance guest experience and service quality.
- Assisted in training new hosts on operational procedures and customer interaction best practices.
- Handled guest inquiries and complaints promptly, maintaining high satisfaction levels.
- Monitored dining area cleanliness, ensuring compliance with health and safety standards.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma -
Grosse Ile High School
Grosse Ile Township, MI05.2026
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
Timeline
Host
Lloyds Bar and Grill
01.2024 - 03.2025
High School Diploma -
Grosse Ile High School