Layne Cavanaugh
Mesa
Summary
Personable hospitality professional with experience as a server and hostess in fast-paced restaurants. Holds both a food handler’s card and Title 4 certification. Recognized for excellent customer service, strong upselling skills, and efficient table turnover. Skilled at guest interaction, seating management, and maintaining a clean, welcoming environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Bisbee Breakfast Club
Gilbert, AZ
09.2025 - 01.2026
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to communicate orders accurately and maintain workflow efficiency.
- Assisted in training new team members on menu offerings and service protocols.
- Managed cash, processing transactions with accuracy and attention to detail.
- Worked as barista and bartender when needed.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
What's Crackin Cafe
Mesa, AZ
04.2023 - 04.2024
- Adapted quickly to changing situations during peak hours, demonstrating strong problem-solving skills.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Head Hostess
Cracker Barrell
Mesa, AZ
09.2021 - 08.2022
- Managed seating arrangements to optimize flow and enhance guest experiences.
- Trained and mentored new host staff on operational procedures and customer service standards.
- Streamlined reservation processes using scheduling software to improve efficiency.
- Collaborated with kitchen and wait staff to ensure timely guest service during peak hours.
- Resolved guest inquiries and complaints promptly, maintaining high satisfaction levels.
- Monitored seating area and checked restrooms regularly to keep spotless.
Education
Bachelor of Arts - Government With An Emphasis in Legal Studies
Grand Canyon University
Phoenix, AZ05-2027
Associate of Arts - Criminal Justice
Maricopa Community Colleges, Mesa Community College
Mesa, AZ04-2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Food running
- Menu memorization
- Table bussing
- Espresso machine operation
Certification
- Title 4 Certification
- Food Handlers Card
Timeline
Server
Bisbee Breakfast Club
09.2025 - 01.2026
Server
What's Crackin Cafe
04.2023 - 04.2024
Head Hostess
Cracker Barrell
09.2021 - 08.2022
Bachelor of Arts - Government With An Emphasis in Legal Studies
Grand Canyon University
Associate of Arts - Criminal Justice
Maricopa Community Colleges, Mesa Community College