Layne Harmon
Muscle Shoals,AL
Summary
Results-driven Service Manager with a proven track record in customer satisfaction, process improvement, and team leadership. Expertise in analyzing service reports and mentoring staff to enhance operational efficiency. Demonstrated record of developing successful store-wide policies to promote customer engagement and reduce issues. Bringing several years of progressive experience.
Overview
2
2
years of professional experience
Work History
Service Manager
Hyundai of the Shoals
Tuscumbia, Alabama
09.2025 - Current
- Managed daily service operations to ensure customer satisfaction and quality standards.
- Trained and mentored service staff on best practices and system usage.
- Coordinated service appointments and streamlined workflow processes for efficiency.
- Oversaw inventory management for tools, parts, and equipment in the service department.
- Implemented safety protocols to maintain a secure working environment for staff.
- Analyzed service reports to identify trends and recommend process improvements.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Processed warranty claims and ensured compliance with company policies.
- Managed warranty documentation using internal software systems.
- Communicated warranty policies to customers and addressed inquiries promptly.
- Maintained organized records of warranty transactions and correspondence.
- Created employee work schedules to keep shifts properly staffed.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Performed root cause analysis on recurring problems encountered by customers.
- Created detailed reports on service activities for senior management review.
Service Advisor
Barnes Crossing Hyundai Mazda
Tupelo, Mississippi
12.2023 - 09.2025
- Assisted customers with service inquiries and vehicle maintenance needs.
- Scheduled appointments and managed service workflow for efficiency.
- Explained repair options and provided detailed service estimates to clients.
- Coordinated with technicians to ensure timely vehicle repairs and services.
- Maintained accurate customer records in dealership management system.
- Handled customer complaints and resolved service-related issues promptly.
- Educated customers on vehicle features, maintenance, and care practices.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Conducted customer satisfaction surveys to identify areas for service improvement.
Service Porter
Barnes Crossing Hyundai Mazda
Tupelo, Mississippi
10.2023 - 12.2023
- Maintained cleanliness and organization of service areas and customer waiting rooms.
- Transported customer vehicles to designated service bays efficiently and safely.
- Greeted customers promptly, providing friendly support and information when needed.
- Provided transport for customers and dealership personnel
- Transported completed vehicles back to the customer's residence or place of business.
- Performed minor maintenance services such as checking fluid levels, changing oil filters, and replacing windshield wipers.
Education
High School Diploma -
Acellus Online
Online 12-2022
Skills
- Workflow optimization
- Warranty processing
- Service operations management
- Customer service
- Parts ordering
- Vehicle maintenance
- Customer relationship management
- Problem solving
- Team leadership
- Effective communication
- Staff training
- Client retention strategies
- Proficient in DealerTrack and DealerLogix software
- Reporting and documentation
- Cost reduction strategies
Timeline
Service Manager
Hyundai of the Shoals
09.2025 - Current
Service Advisor
Barnes Crossing Hyundai Mazda
12.2023 - 09.2025
Service Porter
Barnes Crossing Hyundai Mazda
10.2023 - 12.2023
High School Diploma -
Acellus Online